Customer Support Representative – German Speaker (Maternity Cover)
Eaton
Job Description:About us:Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to
enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.What you’ll do:Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7EAs a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.Job responsibilities:Handles inquiries via phone, chat and email from customers and/or internal parties.Order management: order entry, price checking, order clearing compliant with Eaton’s policiesComplaint handlingFull coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projectHandles a variety of pre-sales or post-sales service functionsProvide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product linesFosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationshipsQualifications:Bachelor’s degree (BSC/BA)
Skills:English language knowledge minimum B2 level AND fluent GermanBasic MS OfficeSAP/Oracle knowledge or any Case Mgmt Tool is an advantageStrong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindsetWhat we offer:
Employee Wellbeing Support: Access comprehensive support programs to enhance your overall wellbeingFamily Friendly: Enjoy a family-friendly environment with policies that support work-life balanceTalent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coachingDog-Friendly: Bring your furry friend to work in our dog-friendly officeDedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenienceCompany Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxedSocial Responsibility: Join a socially responsible organization committed to making a positive impactEmployee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions#LI-SO1
Budapest
Wed, 16 Apr 2025 02:27:46 GMT
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