Customer Support Representative – German Speaker (Maternity Cover)

Job title:

Customer Support Representative – German Speaker (Maternity Cover)

Company:

Eaton

Job description

Job Description:Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.What you’ll do:Your main duties:

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton’s policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds customer relationships

Qualifications:

• Bachelor’s degree (BSC/BA)
• 1-3 years of experience in customer support

Skills:

• Fluent in German and English
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal)
• Customer Service attitude
• Strong attention to details
• Punctuality

What we can offer to you:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private

Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward
system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance

your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life

balance

• Talent Management and Career Development: We are dedicated to your professional

growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill

room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility:Join a socially responsible organization committed to making a positive

impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing

your hard work and contributions

Expected salary

Location

Budapest

Job date

Sat, 26 Apr 2025 05:35:27 GMT

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