Customer Support Specialist

Job title:

Company:

TopTalent Recruitment Agency

Job description

Position: Customer Support Specialist (Dutch)Location: Valencia, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:

Communicate with customers through various channels such as phone, email, chat and social media
Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
Identify and address customer needs to escalate internally to improve and/or develop processes
Ability to work collaboratively within a team as well as independently
Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
Must be available to start in September, October, or November 2025
Previous working experience in hospitality or other customer facing roles is a plus
Excellent communication skills with the ability to listen and show empathy
You thrive for teamwork and fun and are part of the community
Flexible and able to work in a fast paced working environment
Autonomous, able to work independently as well as part of a team
Tech savvy and familiar with Google Suite, MS office and CRM tooling
Customer-focused, always have the customers best interest in mind

BENEFITS:

Working schedule: Monday-Sunday 8AM-8PM, rotating shifts
Excellent remuneration package based on experience, skills and performance
Health insurance
Free lunch
Spanish lessons
Bootcamp twice a week
Drinks every Friday
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page:

Gross €1600 (13 month salaries) – 1350 Net Monthly and extra salary will be paid in June
can support accomodation through 2 housing partners
Must be native Dutch candidates. 20 starters Sept/ 20 starters Oct/ 10 starters Nov – working schedule Mon-Sun 8AM 8PM, rotating shifts