Customer Support Specialist – hybrid work

Job title:

Customer Support Specialist – hybrid work

Company:

Sowelo Consulting sp. z o.o. sp. k.

Job description

Do you have an eye for detail with logical problem-solving skills ?Are you a fluent Dutch Speaker?If you have answered yes to both of those, we are looking for you.You could join our clients rapidly growing SaaS software company which operates on a global scale. We’re looking for a Customer Support Specialist to join and strengthen the Dutch team (it’s a hybrid work opportunity).You will play a vital role in assisting customers whenever they need help with our clients solutions. From installation and troubleshooting to handling time-sensitive transaction data and business system integrations, you put your technical and customer-facing skills to the test. You’re great at providing technical support in a friendly and timely manner. Your love for data shines as you collaborate with other teams to ensure data integrity and perform daily checks.You will engage with customers through phone, email, and chat to educate and solve problems. You will provide excellent customer service by conducting root cause analysis and resolving issues, leveraging your skills and knowledge.Your tasks will include:

• Identify, research, and resolve customer issues, advocating for customer success and escalating to internal teams when necessary.
• Assist customers with education and issue resolution across various SPS Commerce products and services, handling issues from moderate to complex.
• Log and track customer interactions using the designated CRM, demonstrating agility by acting as a flex resource across multiple contact channels.
• Adhere to schedules to ensure availability for customer needs and adapt to changes as required.

To be a good fit for the Customer Support Specialist role, you will have:

• Bachelor’s degree or equivalent combination of education and experience, with 1-3 years of customer support or technical/help desk experience.
• Fluent in Dutch and English
• Knowledge of SAAS products
• Strong verbal and written communication skills, with the ability to understand technical processes and data effectively.
• Excellent customer interaction and teamwork skills, proven organizational abilities, and proficiency with the Internet and Microsoft Office suite (Word, Excel, Outloo

Nice to have:Availability for stand-up support during evenings and weekends (on call working hours will be paid additionally according to number of worked hours and based on workload)Reasons to join:

• You will be part of the team that drives the digital transformation of supply chain industry
• You will join the company that combines innovation with corporate social responsibility
• Being a part of a global brand that is evolving in customer-centric projects
• You will have the opportunity to work hybrid (1 day per week in the office in Breukelen)

Sounds interesting? Send us your CV by applying to this pageThe provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: . There you will find how your Personal Data is being processed and what your rights are in connection to this.The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. 0000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. 0000671136, our (jointly referred to as the Company).Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107| Executive Search | Recruitment Process OutsourcingPowered by JazzHR

Expected salary

Location

Rotterdam, Zuid-Holland

Job date

Thu, 30 Jan 2025 08:53:05 GMT

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