Customer Support Trainer (German Speaker)

Job title:

Customer Support Trainer (German Speaker)

Company:

Job Squad

Job description

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleYour daily work will include tasks like these:

• Conduct Product, Process, Behavior, Motivation & Soft skills training
• Design training content, consult stakeholders to find a suitable schedule for the training and impart training on Product, Service, Processes Systems, soft skills and mock call certification
• Handle on floor training batches
• Coordinate refresher trainings
• Support Operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
• Conduct monthly client calibrations sessions
• Prepare and administer periodic performance reviews for agents
• Conduct Job knowledge quizzes
• Provide Improvement suggestions around training delivery/content/deployment

Ideal Profile

• Excellent verbal and written communication (C1 German and B2 English)
• Good experience with quality with call center environment
• Minimum 3 years BPO industry experience with minimum 1 year experience in training within retail industry
• College or vocational school graduate, or possess comparable work experience
• Excellent public speaking skills
• Ability to maintain a solution-oriented approach
• Effective time management skills
• Understanding of effective training methodologies and tools
• Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines
• Willingness to work in any shift – possibly night shifts on rotation with colleagues in the future. For now mainly morning and evening shift.
• Excellent problem solving capabilities and lateral thinking skills
• Understanding of the Business situation and capability to address issues
• Willingness to travel for short/long trips basis demand of business situations

What’s on Offer?

• Growth / Promotion possibilities within the company
• Private medical health care
• Monthly food tickets
• Work for one of the biggest e-commerce websites

Expected salary

Location

Budapest

Job date

Wed, 11 Dec 2024 01:38:23 GMT

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