Danish Customer Support Analyst – Sofia

Job title:

Danish Customer Support Analyst – Sofia

Company:

Cross Border Talents

Job description

Customer Support Analyst Danish & EnglishHelp people trust their money in a digital world.This isn’t a script-reading job.You’ll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction.We’re hiring a Danish-speaking Customer Support Analyst who’s curious, detail-oriented, and ready to become an expert in digital finance support. If you’ve got the communication skills, we’ll teach you the tools and together, we’ll build a support experience that users trust.What You’ll Do:Support Danish and English-speaking users with questions about payments, accounts, and financial toolsInvestigate platform behavior, detect inconsistencies, and escalate where neededLiaise with compliance, technical, and fraud teams to ensure fast, accurate resolutionOffer users not just answers, but confidenceKeep service quality high even when things get complex or time-sensitiveWhat We’re Looking For:Fluency in Danish (C1/C2) and English (B2 or higher)Experience in customer support or a service-driven role fintech or tech is a bonusTech-comfortable: navigating dashboards, CRMs, or internal platforms feels naturalStrong written and verbal communication skills, with a calm, clear approachA mindset that values precision, patience, and user trustWhat We Offer:Relocation package availableStructured onboarding and fintech training, no finance background neededA multicultural, supportive team focused on excellence, not call volumeCareer development and the chance to grow with a rapidly evolving sectorThe opportunity to make a real impact in how users experience and trust their financial toolsIf you’re ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.Apply now and shape how the future of fintech feels.

Expected salary

Location

København

Job date

Sun, 04 May 2025 22:17:11 GMT

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