Data Analyst – Customer Care (H/F)

At Withings, we want to empower people to take control of their health.

We are passionate with creating beautiful and intuitive products that are easy to use in everyday life; our connected scales, hybrid watches, blood pressure monitors, sleep monitors and all the devices in our range are now used by millions of users.

Our goal is to enable prevention, screening and support for a number of chronic diseases through innovative products and services, to revolutionize the way we take care of our health.

Withings processes an ever-increasing amount of data in order to improve the functioning of its products, to offer new ones and to develop new innovative features. The Data Analytics team is responsible for supporting the business teams, answering their questions and enabling them to monitor key performance indicators, as well as ensuring the relevance and quality of the data analyzed.

The Customer Care team has two main missions:

• providing the best support to our millions of users
• provide internal teams with the best insights on customers needs and feedbacks

As a member of the Data Analytics team and reporting to the Customer Care team, you will be required to:

• Analyze vast amounts of data related to customer behavior (across multiple sources – website, app, CRM, hardware products) to answer questions from the Customer Care team and synthesize results;
• Create and maintain dashboards to monitor performance indicators for product features and the Health Mate mobile application;
• Implement data processing (data pipelines) to clean and/or precompute large volume of data;
• Implement campaigns of surveys to gather feedback from customers and share results with the teams;
• Propose data architectures adapted to the needs of different projects;
• Ensure the performance level of data processing according to needs (batch or real time) and their integrity;

Requirements

• A first successful experience in a data-oriented company, ideally exposed to Customer Service topics
• 5 years of higher education (engineering school, doctorate or equivalent);
• Data oriented profile with a strong appetite for improving the user experience;
• Strong knowledge of the Product / Business themes;
• Mastery of SQL, Python and database creation.

Benefits

Joining the Withings adventure means :

• Joining one of the world’s pioneers and leaders in connected health, winner of several awards at the Consumer Electronic Show,
• Contributing to innovative and ambitious projects for the health of tomorrow in an agile and constantly evolving environment,
• Join an international company, member of the FrenchTech 120, with teams based in Issy-les-Moulineaux, Boston, Hong-Kong and Shenzhen,
• Participate in the continuous improvement of our products and services by beta-testing them before their release, especially during our numerous sports sessions with colleagues,
• Benefit from numerous advantages: Stock Options, smartphone and computer of your choice, discounts for cultural and sports activities, company restaurant, and much more,
• Participate in the Withings Med Academy by attending lectures by healthcare professionals to strengthen your knowledge in the medical field,
• Collaborate with passionate colleagues and celebrate each of our successes together!

At Withings, we know that diversity, equity and inclusivity are paramount to fostering innovation. We rely on the unique skill sets, life experiences and perspectives of each team member to accomplish our mission—creating technology that people love, to make better health part of everyday life.