Day Security Officer

As a Day Security Officer, you will be part of the team responsible for the delivery of a customer-focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.

You will report to the Day Team Leader and will be an enthusiastic, skilled individual with considerable front-line experience of working within a customer-facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.

One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.

You will work across all university campus locations on a Rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.

Campus Locations: 

City Campus
Wulfruna Street
Wolverhampton
WV1 1LY

Telford Campus
Shifnal Road
Priorslee
Telford
Shropshire
TF2 9NN

Walsall Campus
Gorway Road
Walsall
West Midlands
WS1 3EZ

Springfield campus
Cambridge Street
Wolverhampton
WV10 OJR

University of Wolverhampton Science Park
Glaisher Drive
Wolverhampton
WV10 9RU

All maps and directions – University of Wolverhampton (wlv.ac.uk)

Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.

Day Security Officer Requirements 

• You will have previous security or other relevant experience.
• You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathize with individuals from a variety of backgrounds.
• You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
• You will be a positive and committed team player, with the ability to work independently and on your own initiative.
• You must be comfortable with technology and computer literate as we are a digital university.
• As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
• The ability to embrace change is a must.

As a university we consider the right attitudes and behaviours to be just as important as experience and skill.  Our department philosophy is to keep our customers at the heart of everything we do and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking in to the University’s overall vision, strategy and values.

Additional information

Pension

Our defined benefit pension schemes are a real asset to your peace of mind. Depending on the job you’re appointed to, you will be automatically enrolled into the most appropriate pension option for you.

Annual leave

You will have 30 days allotted annual leave, plus 8 bank holidays, and a minimum of 4 extra paid concessionary days are also provided each year, for extended University closure around some Ult public holidays.

Family-friendly

Maternity, paternity, and adoption leave, and pay are all important considerations when you are a University of Wolverhampton employee. We operate a number of family-friendly policies to support colleagues in maintaining a healthy work-life balance.

Training and development opportunities

We understand the need to keep developing our staff, not only to meet the needs of their current roles but also to support career development. We offer a wide range of organizational development opportunities to support staff throughout their time at the university. 

Staff Benefits

We have partnered with an external organisation to offer staff a great range of discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day-to-day spending. In addition, we offer tax-free savings on bicycles and accessories through our ‘cycle to work’ scheme.

Employee Assistance Programme

We have partnered with an external organisation to offer staff a great range of discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending. In addition, we offer tax-free savings on bicycles and accessories through our cycle to work scheme.

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.