DeLonghi Customer Service advisor with Slovak or Czech

Job title:

DeLonghi Customer Service advisor with Slovak or Czech

Company:

Concentrix

Job description

Job Title: DeLonghi Customer Service advisor with Slovak or CzechJob DescriptionJob Description:Your responsibilitiesServe as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.Follow established procedures to address customer needs promptly and professionally.Process warranty claims and coordinate repair services for customers.Provide technical troubleshooting support and guidance.Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.Our requirementsC1/C2-level proficiency in Slovak or Czech language, both written & verbalB2 English language skillsProven experience in a Customer Service role, ideally within consumer productsComfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)Competence in Microsoft OfficeAbility to empathize with customers while maintaining an objective perspectiveExcellent telephone manner and ability to handle queries quickly and efficientlyTeam-oriented with a positive attitude and ability to support colleaguesOptionalHigh school graduate or similarPrevious experience in customer service with or in a Contact CentreExperience in complaint handling to ensure customer satisfactionFamiliarity with Social Media and/or E-Commerce platformsExperience in cross-selling or up-selling productInterested in new technologies such as AlWhat we offerWork in a modern office at Global Office Park, right in the heart of Katowice.Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.Attractive bonus for recommending your friends to work with us.Friendly, international work environment.Many opportunities for career development.Location: POL Katowice – Global Office Park, Building A2 Flrs 10 thru 13Language Requirements: English, Slovak (Required)Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Expected salary

Location

Katowice, śląskie

Job date

Fri, 15 Aug 2025 22:39:17 GMT

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