Department Lead (Oxford Superstore) (TRD4445)

Working at Oxfam

About us


Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.


Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 


Oxfam Purpose


To work with others to overcome poverty and suffering 


Trading Purpose


To make as much money as possible to overcome poverty and suffering


About our Oxfam Shops


Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we doThey are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.


The Role of our Department Lead 


Are you looking to use your retail skills and experience to make a real difference?

Oxfam Shops are at the heart of our Charity and at the heart of our Communities, raising vital money and awareness to fight poverty. Our people are always guided by our values of Empowerment, Accountability and Inclusiveness. Shop Teams, consisting of paid staff and 23,000 volunteers across our network, donate their diverse skills to make as much money as possible from thousands of donations we receive every day.

Oxfam’s Superstore is a brand-new exciting concept and we are looking for Department Lead who will help run a destination store that offers a bigger experience: enormous and diverse product choice with an Oxfam Online shop area hub, café and event space. The role of the Department Lead is empowered, varied, busy and gives the opportunity to work with some amazing people.



Our Values and Commitment to Safeguarding


Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.


We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.


Key Skills and Competencies required

  • Ability to work collaboratively and consultatively with the shop management. (E)
  • Proven ability to take direction (E)
  • Really enjoy working with people and achieving results through others. (E)
  • Friendly and approachable with excellent customer service skills. (E)
  • Good communication skills. (E)
  • Enthusiastic and motivated with the ability to motivate others. (E)
  • Ability to understand and maintain retail processes. (D)
  • IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)


How to apply 


As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile. 


All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.


For full information surrounding DBS and the vacancy, please view the full job description. 


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