Departmental Fees Officer

University of London

Department: Finance
Salary: £37,348 (Grade 4)
Reference: QMUL32190
Location: Whitechapel
Date posted: 15 March 2023
Closing date: 29 March 2023

Further details and apply


About the Role

Applications are invited for the post of Departmental Fees Officer in the Income and Credit Control section of the Finance Department. The job will include all aspects of financial record keeping of the undergraduate and taught post-graduate students, including distance learners and students based in our overseas campus. The postholder will be expected to have a thorough and detailed knowledge of financial policies and procedures. The post will involve interaction with academic staff, students and external agencies on behalf of the student such as the Student Loans Company, SAAS and NHS.

About You

You should be educated to degree level; you will be an individual who is equally capable of working independently and as a member of a busy Fees team. You will be well-organised, able to prioritise and capable of working under pressure while maintaining high levels of accuracy. You will be IT literate, with experience of using complex databases in a financial context and have excellent interpersonal skills as well as excellent oral and written communication skills. You will be capable of carrying out tasks and making decisions consistently within a clear policy and regulatory framework, referring to managers only in complex cases. You should have experience of working in different currencies.

About the Department

The Finance Department is responsible for reporting on the overall financial performance of the university and the provision of financial information to other business functions underpinning business planning and decision-making, but also enabling the effective and efficient operations. The Income and Credit Control section sits within the Finance Department and is responsible for answering student enquiries, collecting the university debt, raising the university invoices, and providing support to the university academic departments.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum, a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based on two sites Department W and IQ East in London.  It is a full time, permanent appointment, with an expected start date in April 2023. The starting salary will be Grade 4, at £37,348 per annum inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Melecia Lewin at [email protected]

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 29/03/2023

Interviews are expected to be held shortly thereafter.

Further details and apply

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