Design Researcher

Job title:

Design Researcher

Company:

Sainsbury’s

Job description

Job Description:At Sainsbury’s we believe that the customer should be at the heart of everything we do. The Customer Experience Team’s vision is to create the easiest, most enjoyable experiences that better serve our customers’ and colleagues’ ever-changing needs. We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Bank, Nectar, Tu and Habitat).We drive brilliant end to end experiences across all our brands in-store and online, operating in agile teams and squads, and working collaboratively with teams right across the business to make the most of the exceptional knowledge, insight and talent across the Division.As an Experience Design Research Team, we are responsible for leading research to inform product roadmaps and the design process across omni-channel experiences for Sainsbury’s Group. Our work helps ensure we develop experiences that are truly user-centric. You’ll be a key part of making that a reality, identifying ways that we can leverage insights and data to deliver world class experiences for every single person who shops with us.As an Experience Design Researcher, you will be responsible for planning, designing and delivering research projects, including translating results into compelling, actionable insights that will inform roadmaps and design direction. You will work in an agile, collaborative environment with cross-functional teams and stakeholders and will need to feel comfortable working in and out of scrum product teams, at a tactical or strategic level. You will bring a wealth of knowledge with you as a previous Experience Design Researcher.What you need to do

• Help identify user research opportunities and create research plans using a range of research methods to achieve business objectives.
• Manage end to end research projects- including defining objectives and methodology, managing and leading fieldwork, and synthesising outputs into compelling insights, artefacts (e.g. archetypes, user needs, customer journey maps, behavioural models, video edits, etc) and stories.
• Create a holistic view of a problem area by integrating insights from multiple sources (e.g.industry trends, market research, analytics).
• Work collaboratively within a multi-disciplinary team. Help your team and wider stakeholders understand and empathise with users, and bring research learnings into the product roadmap and design process.
• Present user insights to project stakeholders.
• Determine measurable and actionable user experience metrics.
• Champion the voice of the user and a user-centric design approach.
• Demonstrate and advocate the value of research.
• Contribute to building an Experience Design Research community of practice. Help define team processes and best practices.

What you need to know and show

• Hands-on experience managing generative and evaluative, qualitative and quantitative research projects, with a good understanding of related methodologies. Experience working at all stages of the product development process is highly desirable.
• Ability to demonstrate the behavioural competencies expected of a mid-level researcher, including initiative, flexibility, influencing, negotiating, strong communication skills and ability to deal with ambiguity.
• Experience uncovering unarticulated user needs, synthesising existing research from a variety of sources, and translating observations into digestible, actionable insights that are connected to business goals.
• Ability to distil information and concepts into simple formats and compelling stories.
• Strong communication and workshop facilitation skills.
• Experience managing and influencing stakeholders.
• Experience working collaboratively as part of a multi-disciplinary agile delivery team.
• Strong planning and organisation skills.
• A natural curiosity and passion for understanding people, their motivations, their behaviours, and the challenges they face.
• Nimble, creative, pragmatic approach to user research.
• Confident, can-do attitude and eager to develop professionally.
• Ideally, previous experience working on omni-channel experiences.
• Ideally, familiarity with analytics tools and data like Contentsquare, Google Analytics, etc, or an appetite to learn.

#LI-SA1Responsibilities:We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.Qualifications:We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:Starting off with colleague discount, you’ll be able to save 10% on your shopping online and instore at Sainsbury’s, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares).Your wellbeing is important to us too. You’ll receive an annual holiday allowance, and you can buy up to an additional week’s holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You’ll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role, then you’ll be able to choose a car. And if you ever need it there is also an employee assistance programme.Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.Please see for a range of our benefits (note, length of service and eligibility criteria may apply).

Expected salary

Location

London

Job date

Sun, 21 Apr 2024 03:23:48 GMT

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