Deskside Support Analyst

Job title:

Deskside Support Analyst

Company:

News Corp

Job description

**Job Description :****About us:****Dow Jones & Company is a leading provider of news and business information globally.****Role Location:****Avenida Diagonal 123, 7th floor, 08005, Barcelona – onsite, 9am – 5pm****About the Role****As a Deskside Support Analyst based in Barcelona, you’ll provide technical assistance and support to our****teams across Barcelona and Spain. Your role will involve resolving desktop support issues, integrating new****technologies, and ensuring our systems run smoothly in the Barcelona office, for our employees across the EMEA region. You’ll report to the Regional Manager – EMEA, Digital Workplace based in Dublin, Ireland.****You Will:****Provide 1st & 2nd level desktop support, including software applications and hardware****Troubleshooting.****• Collaborate with on-site support staff to resolve a variety of desktop support issues.****• Support remote users experiencing software or hardware issues.****• Help integrate new technologies and maintain corporate technology standards.****• Implement high availability platforms and business resumption planning architectures.****• Coordinate with vendors for equipment installation, rearrangement, and removal.****• Perform system software, application, and hardware upgrades.****• Create and maintain documentation for troubleshooting, installation, and support****procedures.****• Assist in problem investigation and evaluation to determine solutions****• Maintain hardware and software configuration documentation.****• Collaborate with technical staff and vendors to diagnose and correct hardware problems.****You Have:****• Minimum of 3 years of experience in a system support role.****• Experience with remote support and working in multiple locations.****• A strong focus on managing a favourable customer experience****• Excellent oral and written communication, and customer service skills.****• In-depth knowledge of technical documentation.****• Previous experience with IP telephony and Google/Outlook mail environments.****• Experience with working with the following: Microsoft® Windows 10/11, Apple MacOS, basic networking, enterprise printing, JAMF, SCCM, Active Directory, Office 365, Google Apps, endpoint/workstation deployment****• Experience working with Video Conferencing and Conference room video and audio support (Zoom, Teams and Google Hangouts****• Experience with working with enterprise ticketing systems such as ServiceNow****• Support all models of cellular/tablet devices, including Android, IOS, and mobile operating systems****• A flexible approach to working – able to support infrequent out of hours requirements**Job Category:News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

Expected salary

Location

Barcelona

Job date

Sat, 16 Nov 2024 08:58:35 GMT

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