Digital Service & Knowledge Hub Coordinator

Job title:

Digital Service & Knowledge Hub Coordinator

Company:

MOL Group

Job description

Group Procurement Digital Service & Knowledge Hub CoordinatorAre you passionate about procurement IT systems, providing high-quality user support, and driving continuous improvement?Join our team as a Group Procurement Digital Service & Knowledge Hub Coordinator, where you will play a vital role in enhancing user adoption and experience by providing top-notch support to procurement IT system users.About the RoleAs the Group Procurement Digital Service & Knowledge Hub Coordinator, you will:
Coordinate an international team of 6 members – being responsible for 1st-level support and incident management for procurement IT systems, supporting over 5,000 users.
Monitor performance metrics and KPIs, ensuring optimal team performance.
Oversee system administration tasks and ensure compliance with procurement system standards.
Lead the development, delivery, and maintenance of procurement system training programs for internal and external users.
Identify knowledge gaps through ticket analysis and implement corrective measures.
Collaborate on procurement system improvement initiatives and support system implementation projects.What We’re Looking ForUniversity degree (MA/MSc) or College degree (BA/BSc) in Economics, Engineering, or Law.
Strong understanding of procurement frameworks and IT systems (e.g., SAP MM, SRM, SAP Ariba, C4C).
Proven ability to coordinate cross-functional, multi-regional teams in diverse environments.
Analytical and problem-solving expertise.
Project management and stakeholder management capabilities.
Strong communication, customer focus, and result-oriented mindset.
At least 2 years of experience in IT system operation and user support services.
Excellent verbal and written English skills.
Proficient in MS Office.
Familiarity with MOL Group’s procurement IT solutions is an advantage.What We Offer:Access to professional and further training opportunities in a high-tech workspace.
Be part of a stable company offering competitive compensation package with benefits, including:Annual bonus and maximized fringe benefits.
Annual gross 800,000 HUF Cafeteria allowance.
Comprehensive health insurance providing outpatient care, annual screenings, and access to exclusive private clinics.
MOL CsaládbarátParticipation in local and international projects with exciting challenges.
Long-term career and continuous learning and professional development opportunities, including professional and soft skills training to support your growth.
A dynamic and supportive team offering complex, impactful work.At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.#LI-KKI

Expected salary

Location

Tiszaújváros, Borsod-Abaúj-Zemplén

Job date

Mon, 27 Jan 2025 23:30:09 GMT

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