Director, Observability

Job title:

Director, Observability

Company:

Gartner

Job description

We offer a hybrid work environment. This position must sit near our Center of Excellence located in:BarcelonaAbout Gartner IT:
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.About the role:
The Director will provide leadership and direction of the Observability team to ensure appropriate and reliable monitoring of our critical applications and infrastructure in a rapidly evolving hybrid landscape.What you will do:Drive and enhance the strategy for Observability for Gartner IT. This includes acquisition, delivery, analysis, and visualization of metrics, logs, and traces. Ensure the team is collecting the right metrics at the right frequency and the data is readily available/consumable for alerting, reporting, and analysis.Ensure Observability strategy meets the rapidly evolving requirements in IT at required velocity as we continue to increase rapid adoption of new and modern architectures, processes, and technologies.Directly collaborate with senior management and key partners to understand business requirements, help drive alignment and prioritization, and build thoughtful solutions to achieve collective goals.Manage resource assignment and project prioritization for the Observability team. Determine relevant KPIs to measure the team’s ability to complete work requests and projects in a timely manner.Ensure tight integration of best-of-breed observability platforms and seek opportunities to further enhance and simplify service offering for our key stakeholders.Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to design an effective top-down Observability strategy for holistic service visibilityLead the evaluation, selection, design, deployment, and advancement of the portfolio of tools used to provide infrastructure and service monitoring of hybrid cloud/on-prem environments. Ensure tools utilized are capable of providing the critical visibility on modern architectures leveraging technologies such as cloud, containers, IaC, etc.Manage vendor relationships and ensure we have metrics to hold them accountable to defined SLAsDesign and maintain a robust strategy for alerting and incident-based collaboration across the enterprise. Leverage modern communication channels and capabilities where possible.Build and grow the scope and capabilities of the Observability team with a top-down, service-driven focus. Ensure methodologies keep pace with the shifts & transformations taking place within IT.Ensure Observability team increases use of automation and leverages a “as code” / DevOps mentalityDevelop and grow a highly talented team of managers and engineers, fostering a fun and collaborative culture of trust and accountability.Identify new opportunities to influence decisions by utilizing the rich data collected to drive positive business outcomes. Utilize AI/ML opportunities to improve speed and quality of insights.What you will need:Bachelor’s degree in Computer Science, or related discipline, or equivalent work experience12+ years of information technology experience, with a desired 7+ years in a relevant critical Observability/Monitoring leadership role or similar positionExperience with designing and engineering solutions to monitor critical systems and network infrastructure across a wide array of technologies and platformsIn-depth experience with monitoring tools such as Datadog, Prometheus, Dynatrace, SolarWinds, AppDynamics, Splunk, etcStrong Experience with monitoring infrastructure in cloud platforms such as AWS and AzureFamiliarity with LAN/WAN technologies and clear understanding of basic network concepts / servicesFamiliarity with Unified Communications (VOIP, video communications, telecom, etc)Strong understanding of workflow management and ITSM tools such as ServiceNowStrong understanding of alerting and AIOPs tools such as PagerDuty, OpsGenie, BigPanda, etcKnowledge of emerging technologies and modern architectural concepts such as cloud, containers, micro-services, immutable infrastructure, infrastructure as code, etc.Highly-collaborative team player who can build strong relationships at all levels of the organizationConstant process improvement thinking to reduce delivery time and develop innovative solutionsExcellent verbal & written communicationWhat you will get:Competitive compensation23 days annual holiday and an additional day off for your birthday.Private Medical and Dental Care.Life and Disability Insurance.Public Transport Subsidy.Ticket Restaurant Card.Childcare Vouchers (Ticket Guarderia).IncentiFit – annual reimbursement for health-and-wellness-related activities.Pension Scheme.Tuition Reimbursement.Employee Stock Purchase Plan.Employee Assistance Program.Gartner Gives Charity Match.Relocation Assistance – a specialist to help you with all the appointments and paperwork.Limitless growth and learning opportunities.A collaborative and positive culture – join a diverse team of professionals that are as smart and driven as you.A chance to make an impact – your work will contribute directly to our strategy.A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.New offices close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona.Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Thursday Beer O’Clock.And much more!Please Note:– Applications must be submitted in English.– A valid EU visa/passport is required for this position.​#LI-RG2#LI-Hybrid#LI-TechnologyWho are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a .What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .Job Requisition ID:95604By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link:For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Expected salary

Location

Barcelona

Job date

Fri, 06 Dec 2024 23:35:28 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.