Director of Rooms / Rooms Division Manager

Job title:

Director of Rooms / Rooms Division Manager

Company:

Corinthia Hotels

Job description

Corinthia Budapest is looking for an ambitious, determined and highly motivated individual who is seeking to continue his/her career in hospitality and join our current Management team. Reporting to the Hotel Manager, you are responsible for overseeing all the Front Office and the Housekeeping teams and delivering exceptional guest experience. In this position you will have to ensure and evaluate guest satisfaction and quality as a priority in a luxury environment. You will be required to set up of department targets and objectives while making sure financial goals are reached. In more detail, you will be responsible for performing the following tasks to the highest standards:Key responsibilities:Oversee Rooms Division operations including, but not limited, to Front Office and Housekeeping
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement related to guest satisfaction and enhancing guest experiences
Evaluate and contribute to the improvement of quality in all rooms related areas
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles serious guest problems and complaints.
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
Ensure colleagues have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers, partners and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure on-going communication meetings are conducted and post-meeting minutes generated
Ensures revenue maximization at the front office for all rooms related offerings
Recruit, manage, train and develop the Room Division team
Contribute to succession planning within the hotel and company
Conducts yearly appraisals of the rooms division leadership team
Ensure colleagues comply with hotel security, fire regulations and all health and safety legislation
Proficient in property management systems (Opera is preferred)
Ensure all room departments adhere to Corinthia Hotels policies and procedures
Ensure competence of the Corinthia Loyalty program and ensure compliance
Be part of the hotel Duty Manager program on weekends.Key Requirements:Minimum of 3-5 years’ experience in Rooms Management (Front Office or Housekeeping) in a luxury hotel
Previous experience as a senior leader in Front Office or Housekeeping Management in a large luxury conference hotel
Sound business and technical acumen in the field of Rooms Division.
Strong leadership skills to manage and motivate large and diverse teams
Excellent organizational and planning skills
Excellent communication skills
Strong financial awareness and setting up departmental budgets
Knowledgeable in budgeting and forecasting departmental payroll
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
Familiar with hotel Property Management Systems
Excellent command of English and ideally Hungarian, both in written and spokenWhat we offer:Competitive salary package and yearly performance bonus
Complimentary meals in the Colleagues’ restaurant
Private medical insurance
Discounted parking service
Dry-cleaning service
Discounts at Corinthia Hotels
Opportunity to learn and develop

Expected salary

Location

Budapest

Job date

Fri, 28 Feb 2025 08:10:27 GMT

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