Director, Relationship Management

Bring your ideas. Make history. 

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” – 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We are seeking a future team member for the role of Director, Relationship Management to join our BNY Mellon European Bank in France (Paris Branch), within the Banks and Broker Dealers Segment team. This role is located in Paris, France – HYBRID.

In this role, you will make an impact in the following ways: 

• Client Management: As a Client Executive you will manage a specified client base within a given geography, client size, and/or industry segment. You will develop new business, retain existing revenue streams, broaden existing relationships and provide the highest level of customer service through proactive problem resolution and by demonstrating the Company’s strategic pillars and principles with integrity and professionalism, always owning responsibility for all matters that pertain to your clients.
• Client Solutions: You will develop a keen understanding of a client’s strategic needs, such as investment objectives and initiatives, asset/liability management philosophy and challenges, financing and treasury management needs, risk management and governance priorities; and develop proactive solutions that address these needs. Employ marketing strategies that promote the full range of Company products/services through close collaboration with the various lines of business. Introduce and market integrated product/service solutions to clients and “spark progress” wherever possible.
• Client Advocacy: You will advocate for the client and manage the relationship so we may “thrive together” in true win-win spirit. Direct new product/service inquiries to the appropriate line of business and ensure that inquiries are promptly addressed. Ensure the highest level of customer service and that all customer issues are handled effectively. Develop strategies to ensure executive sponsorship and support with key clients.
• Client Partnership: By “Client Obsessed” by developing a deep network of relationships and contacts within client organizations, from executive management to business line heads. Provide leadership throughout the sales process by rigorous client targeting; pro-active calling; identifying and qualifying leads; working collaboratively with sales teams to convert opportunities to mandates; documenting the sales process and results, and managing the entire process on behalf of the client.
• Risk Management: Manage the compliance and administration requirement of the portfolio, including KYC (Know Your Customer) requirements. Manage and mitigate risks to the Company; perform sales and administrative duties efficiently; maintain the high ethical standards of the Company and staying curious about the activities of your clients.

To be successful in this role, we are seeking the following: 

• Business Expertise: The candidate must have advanced knowledge of the Company’s products and services. Must have a good understanding of competitive advantages and ways the clients may use the BNYM products/services strategically and effectively. Must possess advanced knowledge of the industry and market conditions. Must also possess advanced analytical and digital skills.
• Education: Bachelor’s degree as minimum requirement. Business, Finance, Marketing or related discipline preferred. Completion of credit or related training program preferred.
• Experience: 8+ years related experience. Prior experience in Financial Services, Marketing or Sales support preferred
• Emotional and Social I/Q: Demonstrable understanding of sustainability issues and diversity nuances is a must.
• Languages: fluency in English and French.
• People / Team Leadership experience is a plus.

At BNY Mellon, our inclusive culture speaks for itself. Here is a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’
• Forbes Blockchain 50

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global and local resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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