Disability Support Assistant x2

The Open University


Unit : 
Academic Services
Salary : 
£22,630 to £24,715
Location : 
Milton Keynes
Please quote reference : 
21159 & 21160
Ref: 21159 – Permanent, Ref: 21160 – Fixed-term contract until 11 October 2024, Full Time posts
Closing Date : 
22 September, 2023 – 12:00

Interview date: 10th and 11th October 2023

Flexible and remote options are available, but must be able to attend Milton Keynes, at least once a month and ad hoc as required.

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

The Open University is recruiting Disability Support Assistants.

The Disability Support Team is seeking student focussed team players to provide administration, information, advice and support to disabled and prospective students leading to successful progression, qualification and satisfaction.

You will be a frontline service expert with a proven ability of working through a variety of communication channels, applying a confident, flexible and pragmatic approach to supporting students within a team environment to maximise success through the successful delivery of query handling and resolution. 

The workload associated with this post is demanding but also rewarding. It is a stimulating and varied role within a friendly specialist team.  You will work with other student support areas to ensure consistent effective services and concentrate on the delivery of expert disability advice and support.

Skills and experience

This role will suit you if you have:

  • A high level of customer service experience within a similar environment is essential complimented by successful communication skills, both oral and written
  • Experience of inbound and outbound calling in a complex customer service or similar environment.
  • You will be working with confidential data requiring a high degree of accuracy and attention to detail whilst working to tight deadlines.

The full summary of duties and skills required for the role can be found within the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Emma Jones at Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 21159 (Perm) or VRF 21160 (FTC)

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

  • CV
  • Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.
  • Please add the reference to your statement, whether permanent or fixed term contract, or confirm both.

Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.

You will need to have your documents ready ahead of submitting the electronic application. Please click on the APPLY NOW button below to be redirected to our application page.


You will receive updates regarding your application from [email protected] . Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal .

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Email :

[email protected]  

Job related information : 

Attachment Size
Attachment Size
Job Description – Disability Support Assistant.docx 83.89 KB

  • Terms and Conditions – Support Staff (PDF)
  • Terms and Conditions – Support Staff (Word document)

Posting Date : 
11 September, 2023 – 13:15

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