Dutch Speaking Service Desk Analyst (Level 1.5)

Job title:

Tata Consultancy Services

Provide support for IT infrastructure and application-related issues.
Diagnose and resolve unique, non-recurring technical problems through direct interaction with end users (via phone, email, chat, or web interface).
Offer advanced first-line troubleshooting and escalate unresolved issues to the appropriate Level 2 teams.
Use remote support tools to assist users and ensure quality service in line with agreed SLAs.
Handle and document all requests in the ticketing system in English while communicating in Dutch (or other supported language).
Own the incident or request throughout its lifecycle, ensuring proper follow-up and resolution.
Support end users on desktop applications, devices, and basic infrastructure topics.
Perform user account management tasks (e.g. password resets, account unlocks) as required.

A high school diploma.
Dutch on a business level (working/support language).
English on a communication level (for interviews, training, and internal communication).
Prior experience in the IT field as a Service Desk Analyst.

… and your main advantages are:

Strong knowledge of Windows OS, Microsoft Office, Internet Explorer, and basic IT infrastructure.
Familiarity with mobile devices (iOS/Android), printers, and remote support tools.
Ability to multitask, follow instructions, and prioritize tasks under pressure.
Good communication and problem-solving skills.
Time management and flexibility to work in shifts.
ITIL Foundation knowledge is a plus.

TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
We provide a wide range of benefits, including a market-leading comprehensive private health care package.
We offer extensive self-development opportunities: our colleagues have many training possibilities for personal and professional growth.
At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
An attractive compensation package.