Education and Students Manager

Advert

Education and Students Manager
School of Mathematics

The School of Mathematics is looking to recruit a dynamic and professional Education and Students Manager who will have a positive and can-do approach to lead and manage the School’s student administration team. You will support various Learning, Teaching and Assessment functions of the School. If you have strong organisational skills, substantial experience of managing a team, are able to communicate detailed and complex information effectively and professionally to a wide range of people and enjoy contributing to a positive working environment, then we look forward to hearing from you.

The School’s student administration team oversees various aspects of student services management including providing specialist support on student records, examining boards, academic regulations, extenuating circumstances, appeals, academic misconduct, complaints and timetabling.  The team provides front facing support for a wide range of activities throughout the student journey ranging from admissions through to graduation.

This post is full time, (35 hours per week), available from 1st May 2024 and is fixed term for up to 22 months to provide cover for the substantive post holder.

Salary: £39,347 – £44,263 per annum (Grade 6). We do not anticipate appointing this position above point 32. £39,347 per annum.

For informal enquiries about the post please contact School Manager Hickman ([email protected] )  or the School’s Director of Learning and Teaching, Dr Mathew Pugh ([email protected] )

Interviews will take place on Wednesday 10th April.

Date advert posted: Wednesday, 6 March 2024

Closing date: Wednesday, 20 March 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Key Duties

• Manage the operation of the School’s student administration team, planning, organising and delegating work, monitoring progress and intervening as required

• Contribute to the long-term goals of the School of Mathematics, implementing the school’s learning and teaching strategies into work priorities

• Manage the performance, induction and development of the team

• Support and guide team members in welfare issues, escalating as necessary to specialist support areas

• Ensure the delivery of the team’s service level agreements, adapting these according to changes in workload and customer requirements

• Develop networks across the department and school to ensure the success of the team’s objectives and long term plans

• Make recommendations for developments of established processes and procedures

• Undertake the training of others in areas relating to the teams work

• Undergo personal and professional development that is appropriate to and which will enhance performance

• Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate

• Manage the School’s Examining Board processes from start to finish, providing specialist support to all panels and providing results the University Registry

• Be the primary liaison with Registry Support within the University Registry

• Manage the collection of data related to student attendance, student awards and progression, module evaluation

• Actively participate in relevant University special interest groups, as required, e.g. in results processing/assessment workshops and survey management groups 

• Manage the examination and assessment data for taught students, in consultation with the Boards of Studies

• Lead the annual enrolment of undergraduate and postgraduate taught students in the School;

• Ensure enrolment processes (module registrations and programme transfers) in coordination with the central University Registry and the Teaching Office;

• Provide support to the Director of Teaching and Learning, academic staff with specific Learning and Teaching roles, and the School Manager, with ad hoc projects and initiatives;

• Manage the provision of exam-related data to the University Exams team, in advance of examination periods, and contact for queries

• Ensure staff members are trained in the use of University IT systems, especially in dealing with complex student records and assessment information, control access and to assist with data retrieval from such systems

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties

• Perform other duties occasionally which are not included above, but which will be consistent with the role

• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.

Person Specification

Essential Criteria

Qualifications and Education

Degree/NVQ 4 or equivalent work related experience

Knowledge, Skills and Experience

Substantial experience of managing a team

Specialist knowledge of appropriate administrative systems and processes

Proven experience in developing new processes and procedures

Customer Service, Communication and Team Working

Ability to communicate detailed and complex information effectively and professionally to a wide range of people

Proven ability to develop networks in order to contribute to long term developments

Experience of dealing with performance and welfare issues

Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.

Planning, Analysis and Problem solving

Evidence of ability to solve problems using initiative and creativity; using detailed understanding of methodologies to select the right approach

Evidence of ability to plan the work of a team, over extended time periods, reacting to changes in workload and priority

Desirable Criteria

Postgraduate/professional qualification

Experience of working in a Higher Education environment

Fluency in Welsh, written and oral

Additional Information

How we will support you in performing this role:

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.

Regular one-to-one meetings with your team leader.

An experienced and supportive team around you.

Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.

A staff mentoring scheme.

Support to learn Welsh or to update language skills.

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).