End-User Support Engineer

Job title:

End-User Support Engineer

Company:

EPAM Systems

Job description

Currently, we are seeking an End-User Support Engineer to strengthen our EPAM Warsaw Team.To excel in this role, you should demonstrate creativity, strong communication abilities, and proficient people management skills.This role requires being present in the office 5 days a week.ResponsibilitiesProvide IT support to colleagues by addressing requests and resolving incidents (hardware/software)Collaborate with external vendors and Global IT teams to troubleshoot and resolve issuesManage and update the assets inventoryOversee communication room operations and monitor the environmentInstall and maintain IT equipment in the office, including networks, printers, and conference hardwareGuide employees or clients, either in person or remotely via MS Teams, through setting up systems or resolving technical issuesBuild strong working relationships with employees and teams while promoting effective IT practicesRequirementsA minimum of 3 years of experience in a similar roleKnowledge of networking concepts such as TCP/IP, DNS, and DHCP server configurationKnowledge of Microsoft Windows Server management, including Active Directory, WSUS, and Group PoliciesA service-oriented attitude, demonstrating a willingness to assist employees with IT infrastructure challengesStrong communication abilities and a proactive approach to problem-solvingInterest in learning new technologies and adapting to evolving challengesAbility to perform effectively under pressureIntermediate proficiency in EnglishAdherence to directives provided by the direct leaderCapability to organize work efficiently to meet deadlinesNice to haveUnderstanding of tools such as HPAM, HPSM, ServiceNOW, or other ticketing and inventory systemsBackground in IT securityProficiency in using MacOS and Linux systemsWe offer/BenefitsWe gather like-minded people:

• Friendly team and enjoyable working environment
• Communities of industry’s professionals
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Career development – Upskilling and re-skilling opportunities
• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
• English classes

We cover it all:

• Stable income
• Regular assessments and salary reviews
• Participation in the Employee Stock Purchase Plan
• Referral bonuses
• Benefits package (health insurance, multisport, shopping vouchers)
• Corporate, social events

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Expected salary

Location

Warszawa, mazowieckie

Job date

Tue, 15 Jul 2025 22:04:49 GMT

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