Energy Advisor

£12.43 to £13.29 per hour
£22,620 to £24,195 per annum, based on a 35-hour working week
£24,236 to £25,923 per annum, based on a 37.5 hour working week
+ 8% employer pension contribution
Full time – 37.5 hours per week for Home Energy Scotland South East.
35 hours per week for Home Energy Scotland Highlands & Islands and Community Engagement and
Energy Advice Services teams.
Full time or Part time hours will be considered
Edinburgh or Inverness (hybrid of office and home working), or Remote working
(depending upon organisational need)

Do you dream about a more rewarding career? One with hybrid working, job permanence and career
development? One where you make a real difference to people’s lives while also helping to
tackle the climate change emergency? Then why not become an Energy Advisor employed by
Changeworks, Scotland’s leading environmental charity delivering solutions for low carbon
living?

As an Energy Advisor, you will have the opportunity to work across our range of teams to help
people with expert energy advice. We provide accredited training to hone your expertise and
support progression. Our supportive, inclusive advice teams will be on hand to help you settle
in and share best practice.

We are looking for enthusiastic and talented Energy Advisors to help us deliver the vital Home
Energy Scotland advice service in the South East and Highlands and Islands. You’ll be the first
point of call for householders who need free and impartial advice about how they can lower
their bills and reduce their environmental impact. You’ll also be at the forefront of
Changeworks’ mission to make low carbon living a reality across Scotland. You will have
experience engaging with customers and your excellent communication skills will help you
support householders and relay technical information to a non-technical audience. You will
require good IT skills and have a stable internet connection.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and
managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for
14 years, and currently manages advice centres in South East Scotland and the Highlands and
Islands.

With the energy crisis affecting so many people, we are also looking for Energy Advisors to
join our Community Engagement and Energy Advice Service where you’ll be at the forefront of
supporting householders in fuel poverty with fuel billing, debt and advocacy support. You will
have experience of providing advice to householders to support them to adopt energy efficient
behaviours.

Throughout the directorate, we provide high quality advice and information on topics including
energy efficiency in the home, behaviour change, renewable technologies, sustainable transport
and water. We also support many people who are living in fuel poverty with access to grants and
funding to keep their homes warmer for less. Along with the satisfaction of helping people on a
daily basis, you’ll also receive a City and Guilds Energy Awareness qualification and join an
organisation consistently rated as a fantastic place to work.

The ideal candidate and the role

To be successful in this role you should have a passion for helping and supporting people and
be a confident communicator. Our advisors speak to a wide range of customers with varied
enquiries on a daily basis, providing them with high quality advice tailored to their
circumstances and empowering them to take action and change their behaviours.

You will join a team of customer-focused energy advisors in a fast-paced environment, taking
inbound calls and making outbound calls to our existing customers. An interest in the
environment and sustainability would be an advantage but is not essential, as full training
will be given.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away. The
Energy Advisor induction programme includes the City and Guilds; Energy Awareness in the Home
qualification. We will support the successful applicants with ongoing coaching, mentoring and
development.

Changeworks is a great place to work. We hold Investors in People Platinum accreditation
(something only a few organisations in Scotland have), and we were nominated for employer of
the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would
recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions
from the built environment and reduce rates of fuel poverty. This has driven a significant
increase in the number of pilot and large-scale interventions delivered by Changeworks and
external organisations in this area. These include delivery of impactful energy efficiency
advice to individuals, community groups, and organisations.

We are a growing organisation, and this role is crucial to the delivery of our ambitious
objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs
talented individuals like you to help us deliver on our objectives. You’ll receive full
training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an
excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

To apply: please visit our website to complete an online application –

Energy Advisor – Delivery Directorate – Changeworks

Closing date for applications: 11am, Monday 1 July 2024

Interviews: To be confirmed. Will be held in person at either our Edinburgh
office or our Inverness office, or alternatively online via Microsoft Teams.

For further information about this post please contact Heather Paton at [email protected] 

Changeworks ~ delivering positive low carbon living.