Engineer III, Field Service
Thermo Fisher Scientific
Work Schedule Standard (Mon-Fri)Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionJOB DESCRIPTIONJob TitleField Service Engineer, Denmark.Reporting to*Sr Manager, NEU CDD servicePosition Location*Denmark/homebased/field/Remote/Group*SDGDivision*CDDBusiness*All CDD businessPosition SummaryPreventative maintenance, escalation issues, Handling customer calls, Field service corrections and field service visits, Installations, exhibitions, demo’s, in Sweden, and Nordic NEU countries. Close collaboration with sales and commercial leads.ResponsibilitiesReporting to Senior Service Manager, recording all documentation into Service MAX (CRM) and adhering to QMS processes as well Thermo Fisher Scientific policies and guidelines, Complaint handling, adhering to service contracts and collaborating with commercial team in tender responses and critical metric reporting. Working independently and proactively and as part of the NUE service team. Responsible for timely management of PM’s, local spare parts inventory, housekeeping and recording of all documentation. Bringing up customer issues in a timely manner and communicating clearly to colleagues and piers.To work remotely in the field and be available for travel both locally and internationally at short notice and occasional out of hours travel. Displaying a customer centric attitude and professionalism at all times.Essential tasks, responsibilities and authorizations
Minimum Requirements/Qualifications for EducationUniversity degree or similar – technical skills/area, electronical/mechanical/Chemistry/Biomedical or experience in desired field from similar roles.Minimum Requirements, Experience and Skills
Allerød, Hovedstaden
Sat, 21 Dec 2024 23:00:48 GMT
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