Events Support Officer

Swansea University

Salary; Grade 6 £28,759.00 – £32,332 per annum

Contract: Fixed term until the 31/12/2024 Maternity Cover
Location Dual Campus Singleton and Bay campus

The Estates and facilities directorate comprises of several service areas:

  • Events, Catering, Sport and Commercial and Campus Services
  • Capital and Minor Works Projects, Technical Services, Asset Management & Information Services and Utilities.
  • Sustainability, Safety and Resilience. 

This role sits within the Event services team who, each year, facilitate over 200 events from point of enquiry – to on the day, for bookings such as meetings, residential conferences, exhibitions, dinners and award ceremonies, over Singleton and the Bay campus. 

      The post holder will be required to coordinate a large portfolio of non-commercial and commercial events from   conception to completion.

  • Coordinate high profile University events.
  • Communicate and negotiate with internal and external organisers to maximum the event diary and revenue.
  • Accurately record all aspects of an event on the event management system.
  • Liaise and collaborate with stakeholders to ensure the smooth running of events.
  • Write engaging, multi-channel content for the Graduate Outcomes communication plan, all alumni communications and any other marketing communications required by the Development and Alumni Relations Manager or Head of Development and Engagement
  • Review, edit and proofread communications material produced by the Development and Engagement team and adhere to HESA guidelines in order to produce appropriately branded and timed Graduate Outcomes content.
  • Liaise with colleagues across the University to identify news and events of interest to alumni and current students, embedding a Graduate Outcomes culture from the start of their University careers.
  • Professional Services Values:
  • All Professional Services areas at Swansea University operate to a defined set of Core Values – Professional Services Values and it is an expectation that everyone is able to demonstrate a commitment to these values from the point of application through to the day to day delivery of their roles. Commitment to our values at Swansea University supports us in promoting equality and valuing diversity to utilise all the talent that we have. 

    Essential Criteria:


    Demonstrable evidence of taking pride in delivering professional services and solutions

    Ability to work together in an environment of equality, trust and respect to deliver services that strive to exceed the needs and expectations of customers

    Demonstrable evidence of providing a caring approach to all of your customers ensuring a personalised and positive experience


    Educated to a good general level including GCSE Maths and English.


    Significant experience of delivering event management and coordination services in a medium to large organisation

    Experience of working collaboratively, as part of a team and co-ordinating with others.

    Experience of delivering exceptional customer service and understanding customer needs.

    Experience of working in a busy and ever-changing office environment.

    Proven organisational ability to deal with numerous competing tasks of a time sensitive nature and prioritise accordingly to ensure deadlines are met.

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