Export Customer Service Coordinator

Job title:

Export Customer Service Coordinator

Company:

Stafforce

Job description

Export Customer Service CoordinatorRedditch, Worcestershire£32,000 – £36,000 per annumMonday to Friday – 40 hours per week – hybridPermanentOur prestigious Global manufacturing client based in Redditch, Worcestershire, are looking to recruit a permanent Export Customer Service Coordinator.Export Customer Service Coordinator role:To provide customers with support Pre and Post order, delivering exceptional service at all timesExport Customer Service Coordinator responsibilities:Order Processing – Processing high volumes of orders accurately with appropriate charges.Manage a complex despatch schedule across 3 despatch pointsCommunication to key stakeholders across 3 sites, managing 3 different despatch / production and manufacturing demandsDetailed review and approval of freight invoicesWork with the customer to ensure orders are despatched on time and in full.Manage Customer expectations in a pro-active manner via telephone/email.Ensure customer queries/concerns/complaints are logged in the relevant databases.Raise POs on 3rd party suppliers as and when required ensuring order is accurately processed to ensure despatch on time in full.Ensure correct procedures are followed when processing these transactions.Ensuring procedures are met and databases are maintained when carrying out your function to minimise risk of error and subsequent loss of revenue to the business.Export Customer Service Coordinator requirements:Previous Customer service experience essential.Previous export experience essential – with understanding of export shipment termsOrder processing experience within a fast-paced customer service environment.Experience of SAP or an equivalent ERP systemExcellent attention to detailIn order to succeed in this role you should have a significant commitment to professional and personal development from day one and be open to always striving to be the best.Please apply in the first instance with a copy of your CVR43About UsWe are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates GroupFor more information on this vacancy please contact us on 07385660397.

Expected salary

£32000 – 36000 per year

Location

Redditch, Worcestershire

Job date

Sun, 05 Jan 2025 00:07:32 GMT

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