Export Customer Service Officer (F/M/X)

Job Description:

Segment: Royal Canin

Location : Aimargues

Contract: Permanent

The purpose of this position is to lead the daily operations in the Customer Service team, organizing qualitatively the set of tasks to be performed, both individually and in the department for its different areas. Ensure all deadlines are met and that the team is on top of all customer service tasks with the right priority setting. The Export Customer Service Officer supports four local Customer Service Representatives in all daily operations and seeks continuous improvements within the department of Customer Service and across the full End to End Supply Chain. 

What are we looking for? 

• University Degree preferable
• 3+ years of experience in a similar position with a strong customer service component and data analyst.
• Logistic and business understanding is required.
• Ability to plan and prioritize, preferable proven based on previous work experience.

What will be your key responsibilities? 

• Monitor all the KPI’s needed for the activity of the Customer Service Team, including the organization of order management, calls frequency, administrative tasks, contact route, claims processing, timings, etc.
• Prepare external communication towards customers on supply chain disruptions
• Supports Customer Service Representatives in all daily operations and seeks improvements within the department of Customer Service. Act as Customer Service Representative in workload peak situations.
• Lead the daily local Customer Service operations meeting and participate in weekly and periodic reviews.
• Support local Key user for Navision participating in yearly testing, attending periodic key user meeting and ad hoc trouble shooting.

What can you expect from Mars? 

• You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!
• You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group
• A unique and ideal work environment to become the leader in health through nutrition for cats and dogs!
• You will evolve in the heart of an innovative production plant that will challenge you, on a daily basis
• Royal Canin’s CSR commitments, to build a better world for tomorrow:
• Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world
• All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate
• Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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