The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy into a local execution plan, enabling sellers to maximize their potential and driving operational excellence to achieve the greatest results possible. Our team drives cross-functional execution excellence with robust insight-generating capabilities that support continuous improvement, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. It’s an exciting time to join Microsoft and the SE&O team!
We are looking for a Go-To-Market Manager to manage the Converged Communication business (Teams Premium, Teams Phone, Teams Room).
This is a visible role that is expected to own the Converged Communication go-to-market with your stakeholders (sales, technical pre-sales, customer solution architect, marketing, …) and track and drive insights around business outcomes to maximize seller efficacy.
The ideal candidate has experience in planning, execution, and being the face of the business in front of our Commercial sellers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is flexible in that you can work up to 60% from home.
Business Management
- Develops and executes business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year. Accepts accountability for revenue and key performance indicators (KPIs) for the business. Identifies strategic priorities and drives alignment across the business to enable the team/stakeholders to deliver against priorities. Partners with relevant leadership team(s) to ensure alignment with area goals and drive business priorities (either end to end or within the context of a business). Defines and leads the execution of rhythm of the business cadence and metrics to gather feedback and enable field performance.
Go-to-Market (GTM) Strategy, Planning, and Delivery
- Leads definition and orchestration of strategic go-to-market (GTM) plans across the business. Develops plans inclusive of marketing, field, consulting, customer success, and partner functions that support a One Microsoft approach to overall business strategy and execution. Partners with Global Partner Solution (GPS) to guide the development and execution of programs to recruit and enable partners to achieve target capacity and quality. Works collaboratively with internal partners to understand goals and metrics, and considers strategic cross-product/aggregate business metrics to develop and track the appropriate key performance indicators (KPIs) in order to understand performance, drive insights, and lead corrective measures to adapt GTM delivery.
Field Enablement
- Ensures Commercial Solution Area (CSA) and field communities have the leadership and enablement needed to run the business locally. Serves as the primary orchestrator between the corporate and the field, and ensures field and corporate leadership are aligned on business results and actions to take. Provides thought leadership and ensures BG Lead, channels and sellers are equipped with the knowledge and resources to sell. Strategically activates the partner ecosystem to enable and drive results. Identifies failure points and orchestrates resources to mitigate.
Business Development
- Drives area leadership through revealing and pursuing long-range, white-space growth opportunities and investment plans. Drives regular engagements with relevant executive stakeholders to develop and operationalize strategies and oversee implementation of cross-market solutions that drive strategic impact and increased market share, in line with area-specific service requirements (e.g., local regulatory compliance/programs).
Product Advocacy
- Acts as the primary product and technical advocate, evangelizing across products within the Product Manager-owned portfolio and across the business. Leverages product and/or technical subject matter expertise as well as industry, market, and competitive knowledge to develop competitive strategy, position the value proposition, and tailor messaging to both internal (e.g., sales and marketing readiness) and external audiences (e.g., press, analysts, partners, user community, customers).
- Significant years of experience in marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience.
- Bachelor’s Degree in Business, Marketing, Computer Science, or a related field.
Additional or Preferred Qualifications
- Significant years of experience managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization.
- Experience with the Microsoft Modern Work suite of solutions.
- Field sales experience working directly with customers and/or partners.
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