Field Service Engineer 1 – Madrid

Job title:

Field Service Engineer 1 – Madrid

Company:

Illumina

Job description

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Field Service Engineer – Madrid (Spain)This is an entry level position and would suit someone who is a recentgraduate or has some experienceThis position is remote based out Madrid, Spain.As an entry level Field Service Engineer here at Illumina, you will partner with customers to install and maintain all hardware including customer troubleshooting, and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth, support instrument uptime, and customer satisfaction.It is essential to have a valid driving license within Spain with the flexibility to travel up to 60% across the region. Fluent language skills in both English and Spanish are also essential.Illumina’s employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!ResponsibilitiesDemonstrates some technical competence while installing, upgrading, repairing, and maintaining instrument systems in defined territory.Coordinate and prioritize service requests to guarantee SLA’s and ensure customer satisfaction.Perform facility inspections, instrument installation and validation.Liaise with customer IT departments and assist with information for system installation and perform network troubleshooting.As a primary interface to the customer, work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possibleComplete of service reports and associated documentation on-time following the quality standards.Keep CRM information updated.Ensure proper inventory levels and control accuracy of service parts.Meet service and support KPI’sRemain compliant with administrative responsibilitiesDiscover leads, and timely contract renewalsEstablish and maintain relationships with customers to ensure their success utilizing our products and services.Provide effective problem resolution assistance to subsidiary or distributor support.Represent the company professionally, ethically, and morally at all times.RequirementsElectronics or Engineering diploma or somes experience as a Field Service Engineer, ideally experience with Medical Devices.Good knowledge of IT networking concepts with experience in device configuration and troubleshooting.Excellent working knowledge of Linux and Windows Operating Systems.Fluent in Spanish and English.Be willing to travel up to 60% of the time.Ability to travel within Spain, and occasionally in Europe.Valid driver’s license.What Can You ExpectOur team members are bright, energetic, and dedicated – they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.INDEUR#LI-EMEA#LI-REMOTEIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Expected salary

Location

España

Job date

Fri, 20 Dec 2024 23:23:41 GMT

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