Field Service Engineer

Job title:

Field Service Engineer

Company:

Baxter

Job description

Vantive: A New Company Built on Our LegacySince last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.Your Role at the future VantiveAs a Field Service Engineer, you take pride in representing Vantive and our products. Your understanding of our portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs.You enjoy being on location in Wallonia Belgium, building relationships, and establishing trust with the doctors, nurses, and patients who use Vantive solutions every day.This is where your work help healing!As well as performing service activity on our products, your work will also be centered on sales support activities that are critical to our mission, Extending Lives, Expanding Possibilities!Your teamWe work together to solve problems and build efficiency as we deliver or service our products. We never compromise on quality and are unafraid to roll up our sleeves and get the job done right. We own our schedules but will flex our calendars and responsibilities to help support each other and our customers.As individuals or part of a team, we depend on each other to achieve our goals. Seeking support and help from one another is common practice, and we recognize that cooperation is crucial to our accomplishments. Our success is only possible through teamwork, whether we work independently or as a group.Our managers and leadership understand the nature and importance of your work. We offer support as needed and help you define a career path within the organization.We prioritize the growth and development of our team members to fulfill our mission and goals. You’ll receive comprehensive training, and the tech services team fosters a collaborative environment where managers and peers provide additional guidance when necessary.What you’ll be doing

• Install, service and maintain Baxter/Vantive products in line with acquired certifications
• Establish and maintain communication and partnership with customers, team members and business contacts
• Ensure all activities are performed following the available instructions and information, within the Quality system framework
• Ensure all activities are carried out with maximum attention towards GDP, GMP and EHS rules
• Report all relevant service activity, to ensure updated and accurate service data in the ERP service systems
• Immediately escalate to supervisor any complaint or issue linked to its service activities
• Identify and report any business opportunity with our customers
• Being a direct interface with our customers, mainly to handle complaints, it is essential to be able to handle stressful situations
• Team spirit and maximum flexibility is required
• Compliance with country specific requirements
• Perform phone assistance to patients or customers and participation to the on call duties program as defined in the on call policy (only exceptionally)

Specific tasks:

• Support Renal technologies for home and in-center therapies
• Participate to the on-call program for Renal technologies as per need (only exceptionally)

What you’ll bring

• Technical bachelor’s degree preferably in medical instruments or electro-mechanics or equivalent
• Initial experience in field service or technical support role would be an advantage
• Fluent French and Dutch with good English
• Customer focused and driven to deliver high quality service
• Strong problem-solving skills and technical competence
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to travel within Belgium with occasional travel to the Netherlands as required

Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

Expected salary

Location

Belgique

Job date

Mon, 09 Dec 2024 03:48:27 GMT

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