Field Service Engineer

Job title:

Field Service Engineer

Company:

Keysight Technologies

Job description

Job Description:Overviewis on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreOur powerful, culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.Keysight’s Global Services Organisation (KGSO) is seeking to hire an Field Service Engineer (FSE) to join its team, with responsibility for delivering on-site support services to Keysight’s Power Portfolio Solutions customers across the Automotive Electromobility Sector, with a focus on support services for battery cell, module, pack and EVSE testing equipment.The successful candidate will join a rapidly growing industry sector and have the responsibility of delivering on-site support services to Keysight Battery Test and EVSE Test Solution customers across the UK and beyond. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.Responsibilities

• Manage and deliver preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in cooperation with the customer’s calibration and maintenance team and testing schedules.
• Coordination of third-party service providers.
• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue

QualificationsRequired Qualifications:

• Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
• Fluent in English.
• Valid driver’s license with clean driving record; ability to travel via car and air if required.

Desired Qualifications:

• Working knowledge of battery test technologies and EVSE solutions would be advantageous.
• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage/current systems and safety.
• Previous on-site commissioning and/or service delivery experience desirable.
• Good working knowledge of MS Windows OS, Linux and networking.
• Strong organisational skills, with the ability to prioritise tasks in a logical manner.

***Keysight is an Equal Opportunity Employer.***

Expected salary

Location

Telford, Shropshire – Wokingham, Berkshire

Job date

Sun, 09 Mar 2025 08:27:45 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.