Field Service Engineer – Sweden

Location:

Tumba (14731) – Sweden

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Science Jobs

Other Industries & Skills:

Education & Training

Advertiser:

Charles River Laboratories, Inc.

Job ID:

131648058

Posted On:

04 March 2025

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

 

Our Microbial division is recruiting for a Field Service Engineer – does the below sound like you?

Reporting to the Regional Field Customer Support Manager and supporting the Customer Care organization, you will play a vital role in offering our customers exceptional support in the field.

Your focus will always be on our customers ensuring that they have the capability to utilize our products fully.

Having a customer centric mindset is one of the key attributes to being successful in this role.

Participate fully in the agreed training program plan, followed by observing and gaining experience in managing the day-to-day tasks. Work closely with your direct manager and the Customer Care training Manager to ensure that your training is progressing well. Be proactive in your approach, so that you can recognise and communicate to your manager, when there are knowledge gaps and when more training is required. 

What You’ll Be Doing

-The ability to deliver the necessary services and support as outlined by the technical skill set at the conclusion of the training program. 
-Previous experience in fault-finding in mechanical, electrical or automation an advantage.
-Demonstrated ability to install, understand and navigate software technical issues.
-Understand who the commercial team are in your region and begin to build a solid relationship to support revenue growth.
-Start working on customer activities in your area to help the business achieve its overall objectives and increase revenue while guaranteeing our customers business continuity.
-Acquire the ability to gather customer insights and make sure that all pertinent data is distributed to the relevant stakeholders
-Co-ordinate tasks with all colleagues in the Field Customer Support team and the overall Customer Care organization to guarantee that procedures are synchronized to satisfy the needs of both the business and customers. 
-Ability to communicate and build relationships with teams and individuals, cross functionally. Ensure that all issues are understood and communicated so that the appropriate support can be provided to our customers.
-Provide support and ensure ongoing communication with all stakeholders to ensure all goals can be achieved.
-Achieve all KPI’s as set out by the business.
-Fully utilize the software tools provided to you by the company so that you can provide an excellent service to our customers and all relevant data to the business. 
-Participate and contribute to any internal or external meetings that you need Ensure adherence to regulatory requirements and to departmental policies, practices, and procedures (SOPs, safety procedures and protocols).
-Build strong relationships cross functionally to support the achievement of the overall business objectives.
-Adhere to the company travel policy when required to travel on business.
-Willingness to be flexible to suit our customers and business needs. 
 

Qualifications

-Degree or equivalent in Engineering, Life Sciences; Microbiology, Biology or Chemistry.

-4+ years of related experience (Field Service, technical, laboratory or research); or Equivalent combination of education and experience.      

-An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. 

-ability to manage diary schedule, trips, and administrative tasks independently and work in a fast-paced environment.

About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.

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