Field Service Specialist

Job title:

Field Service Specialist

Company:

Medtronic

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the Life In this dynamic role as a Field Service Specialist, you will be responsible for providing field service for the Cardiac Ablation Solutions (CAS) business, focusing on ablation technologies. The ideal candidate will possess a blend of technical, leadership, and customer relation skills to support service and repair strategies for the CAS capital equipment portfolio. Driven to succeed, you must be committed to delivering world-class service and contributing to the development of new products for the CAS business. This position is field based, ideally located in Spain (Barcelona or Madrid), and the region of responsibility is Europe.Cardiac Ablation Solutions (CAS) offers a comprehensive range of electrophysiology solutions aimed at revolutionizing the market in cardiac mapping and ablation technologies for arrhythmia management. These solutions enable clinicians to treat patients more safely, quickly, and predictably. As the primary technical liaison for Medtronic CAS customers, the Field Service Specialist provides technical support to both the CAS Clinical Field and Sales teams. You will be responsible for the technical assessment, installation, support, servicing, and maintenance of the Affera mapping and ablation equipment. Collaboration with the Field Service team, Sales team, and departments such as Quality, Production, and Engineering is essential to ensure optimal resource coordination and feedback on product performance.Responsibilities may include the following and other duties may be assigned:

• Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment.
• Maintain and submit technical records as per regulatory requirements
• Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams
• Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures
• Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base
• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production

Required Knowledge and Experience:

• 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments. (medical devices desirable)
• Ability to troubleshoot problems and technically diagnose medical equipment
• A strong working knowledge in English and Spanish (reading, conversation, and writing)
• Flexibility to travel frequently – the majority of the role will be traveling
• Ability to work independently, self-motivated, meticulous, demonstrating excellent attention to detail.

Experience in Electrophysiology/Cath Labs ideally with mapping/navigation system and ability to communicate in other languages like Italian, German or French will be a plus.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity

Expected salary

Location

Madrid

Job date

Sat, 01 Feb 2025 06:03:16 GMT

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