Field Service Support Representative

Job title:

Field Service Support Representative

Company:

Eaton

Job description

Job Description:Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.Our in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.What You Will Do:As a Field Service Support Representative your primary function of the role is to provide Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, dispatching, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.Your main duties:

• Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
• Meet the administrative requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Constant cooperation with service sales teams, order management and technical support teams in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
• Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer
• Able to detect and escalate problem or error with data that he/she is responsible for
• Proactive participation in team related tasks (projects, events, visitors, extra tasks)

Qualifications:

• Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

Skills:

• Service experience preferably on electrical/IT/telecommunication business
• Experience with usage of sales and order processing tools, CRM systems, such SAP, Oracle, Salesforce is a plus
• Overall understanding of Eaton distributed electrical products and services.
• Good analytical skills to manage databases of customer data with high reliability
• Proficient in creative problem solving, conflict resolution, and managing priorities
• Good communication skills
• Able to support other team members besides daily work
• Strong English language skills (any other European language is an advantage)

What We Offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Expected salary

Location

Budapest

Job date

Sun, 27 Apr 2025 06:16:54 GMT

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