Field Services Engineer | IT | Broadcast | Media Workflows | News

What you will love about Dalet and why you should be working here ????

Dalet empowers media-rich organizations to transform their production and distribution workflows – accelerating media operations, maximizing collaboration and creating higher value from content.

As a leading media technology and service provider with over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe.

Leading organizations such as Fox Networks Group, Arsenal Football Club, MediaCorp, Audi, and the BBC trust Dalet to support their daily content operations.

Our team is driven by a passion for media and committed to empowering a world where compelling stories are beautifully made, effortlessly told and thoughtfully delivered. Learn more at www.dalet.com

Your story, infinite possibilities

Top Reasons to Join Us?

• Revolutionize a big industry in a dynamic, fast-growing, yet mature, company
• Benefit from great career opportunities around the world
• Make the most of a truly collaborative environment with supportive leadership
• Workwith cutting edge technologies (AI, Cloud, CyberSecurity)
• Collaborate with talented and passionate “Daletians”
• Enjoy a fun working environment

As Field Services Engineer you will be responsible for supporting a strategic account and deliver Dalet technical expertise to their administrators. This role will be onsite with our customer 5 days a week, no remote work available.

What you’ll be doing

• Install, maintain and optimize products and configurations at customer’s site
• Diagnose and resolve product performance problems
• Perform maintenance and fixing
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers’ business
• Train other field engineers and customers in the solutions

What you’ll we need to be successful

• Experience in a similar position or experience as an end user
• Experience with troubleshooting and problem solving
• Proven IT skills in Windows, networking and SQL database
• Broadcast knowledge
• Experience with Dalet Solutions is a plus
• Strong communication skills in English
• Self-starter who is excited about technology
• BSc/MSc in Computer Science, Software Engineering or related field

Dalet is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

We have a strict PSL in place. We only accept applications from agencies that have been invited to work on the role. Candidates’ resumes submitted directly to managers or HR will be considered unsolicited and no fee will be payable.

Read Full Description