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Typically:
• Applies an understanding of how to use methods and techniques to perform assigned activities in order to provide very basic support.
• Handles basic and repetitive tasks. Deals with standard questions/issues of relatively low complexity within business supported, adjustment with some source of information necessary.
• Works within standardized work instructions and routines, work is closely supervised by manager; complex items are handed over to a senior colleague. Works under direct supervision of a senior colleague or own manager.
• Interacts with internal stakeholders as a first/second point of contact – provides basic information or directs to the right person/team.
This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors.
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