University of Leicester
About the role
This an exciting opportunity for an ambitious person who can add real value to this highly successful team. The position is highly customer focussed, requiring the ability to give sound advice and guidance to all individuals and organisations to resolve questions they have. The four key areas of the role relate to recovery of income, account management, customer service & support and supporting improvement & change.
As Finance Administrator, your main responsibilities will be to receive and respond to everyday enquiries from students, staff and other customers, providing timely, courteous and effective customer service and support and collecting relevant fees. This may include agreeing payment plans with customer within agreed and documented limits, approving bursaries and scholarships to ensure students receive funds in a timely manner and escalating debts which cannot be recovered to the management team. You will also be responsible for updating and maintaining accurate financial records on the University financial system and external databases including Student Loan Company’s SIS system.
The Student Fees and Income Management team is responsible for the timely collection of student tuition and accommodation fees, as well as departmental income. The team is comprised of friendly and approachable people of various levels and experiences, all of whom deliver a high level of customer service to ensure that both students and staff have a positive experience.
We are looking for a dynamic, enthusiastic individual who has an excellent work ethos and is keen to use their own initiative and contribute towards the development and continuous improvement within the team. You will utilise excellent communicative skills and demonstrate a high level of attention to detail as you will be interacting with a wide range of internal and external stakeholders over a wide range of tasks. It is important that anyone applying has a reasonable knowledge of the MS Office suite including MS Excel.
Informal enquiries are welcomed and should be directed to Jason Munday, Manager for Student Fees and Income Management, at [email protected] .
Applications for job share will be considered.
We anticipate that interviews will be held during the week commencing 10th April 2023.
As part of the University’s ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here .
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
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