Financial Markets Technical Business Support

Job title:

Financial Markets Technical Business Support

Company:

ING

Job description

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.The TeamThe FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has as purpose to realize our clients’ dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value.Role and responsibilitiesWe are looking for an ambitious and pragmatic team player to strengthen our team of customer journey experts with focus support of the Tribe Management team.

• You will combine market and system knowledge, and business expertise to take a leading role in successfully delivering change initiatives and delivering unwavering post-production support.
• You will be the interfacing function between various stakeholders (trading, risk management, Ops, IT, markets, and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them.
• You will represent the voice of the business to the squads.
• Empower financial risk and trading teams by providing functional support on day-to-day issues related to pricing, risk management and position keeping systems;
• Facilitate the delivery of changes by offering comprehensive functional expertise in validating these changes end-to-end;
• Focus on understanding key Customer Journeys, needs, pain points in order to identify solutions to improve the overall experience;
• Accumulates and collects knowledge on end-to-end customer journeys, document it and keep it up to date. Takes initiatives for sharing knowledge;
• Collaborate with cross-functional teams to align strategies and ensure the customer journey is seamless and reliable;
• Act as a voice of the customer needs and ensure concerns are heard and addressed;
• Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions;
• Works independently and ensures that implications of decisions are thought through and get addressed;
• Be able to have a good end-to-end vision and manage complexity;
• Leads, guides, and inspires others in specific areas and manages the preparations and commitments regarding deliverables concerning stability, reliability and end user experience;
• Creates an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead;
• Establishes and maintains strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities;
• Trains and coaches involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s).

How to succeedA colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Completed a bachelor’s degree;
• 5+ years background in Financial Markets and/or Treasury;
• In depth knowledge of the financial market products and their life cycle events (e.g. FX,MM, Rates & Credits, Fixed Income, Repo’s);
• An understanding of risk management concepts and practices for market risk, credit risk, and operational risk;
• Prior experience in supporting traders, market risk managers in the financial markets industry;
• Strong analytical and problem-solving skills;
• Basic understanding of IT infrastructure and systems used in trading, risk management;
• Experience in python programming, shell scripting, automated workflow orchestration tooling is a plus;
• Familiarity with cloud native software development methodologies such as Google Cloud platform;
• Hands-on experience with backlog management tooling such as Azure BLM, and familiarity with CICD tooling like Azure DevOps;
• Working in Agile/Scrum is a plus;
• Good communication skills (in English), communication and presentation skills (telling – selling) across different skill and seniority levels;
• You are flexible and you easily adapt to a changing environment;
• You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted;
• You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

Rewards and benefitsWe want to make sure that it’s possible for you to strike the right balance between your career and your private life.The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• Contract for 40 hours
• 27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Official internal job title is Customer Journey Expert.About usCurious about how ING empowers people and businesses to move forward .Questions?Contact our recruiter for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Sat, 14 Jun 2025 23:15:19 GMT

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