Ford Pro Service Advisor

Job title:

Ford Pro Service Advisor

Company:

Pentagon Group

Job description

Job IntroductionPentagon Motor Group have an amazing new opportunity for a Ford Pro Service Consultant to join their highly successful Halesowen team.If you . . .

• Take pride in providing an excellent customer service experience
• Enjoy the buzz of a fast paced working environment
• Thrive in a team environment

Then this may be the opportunity for you!Have you heard about our benefits?When you join Pentagon, from Day 1 you’ll have access to a comprehensive benefits package including:‘ Bonus Scheme.’

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££’s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.What will you be doing?As a Service Consultant with the Pentagon Motor Group, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group.Responsibilities of the role include:

• Meeting and greeting customers, ensuring an excellent level of customer service from the very beginning.
• Liaising with customers both face-to-face, by telephone and e-mail, understanding their requirements, interpreting them and advising if and when we are capable of satisfying them.
• Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop when vehicles are due in and completed.
• Taking responsibility for the receipt of and handover back of customer vehicles. The release and return of courtesy vehicles, carry out handover checks etc.
• Administration duties including pre populating job cards.
• Keeping customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.

The working hours for this role are Monday to Thursday 07:30am – 16:30pm Friday 07:30am to 15:00pm then Monday to Friday 09:30am to 18:30pm and sat 08:00 to 12:00.Who are we looking for?You will need to have:

• Previous experience working in a similar role.
• Experience of a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• The ability to calm and manage difficult situations.
• Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
• Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
• Strong administration skills and excellent attention to detail.
• Willingness to learn and develop
• An enthusiastic, team player mentality.

Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.Why choose us?At Pentagon, we believe that diversity and inclusion are fundamental to our success.We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents.Our values are chosen and driven by our colleagues, incorporating , trust , respect , integrity and communication , to create and maintain a positive , collaborative culture.Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!https://www.pentagon-group.co.uk/recruitment

Expected salary

Location

Halesowen, West Midlands

Job date

Sun, 09 Mar 2025 08:16:49 GMT

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