Forecasting, Planning & MI Analyst – Contact Centre

Job title:

Forecasting, Planning & MI Analyst – Contact Centre

Company:

Nuffield Health

Job description

Forecasting, Planning and MI AnalystEpsom/Hybrid (2 office days per week) | Business Services Capacity | Permanent | Full TimeCompetitive salary, depending on experience37.5 Hours A WeekNuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality.As a Forecasting, Planning and MI Analyst you will be an effective, concise and professional communicator with a good understanding of Contact Centre technologies. You’ll bring experience of manual forecasting, the ability to model forecasts derived from historic data and statistics generated from disparate operating platforms, and capable of providing forecasting information to be analysed for potential financial impacts.The Forecasting, Planning & MI Analyst is accountable for supporting specific Business Services forecasts that take account of all capacity issues for front office (people, systems, and infrastructure) and all changes, both planned and proposed that are to be built into the budget and operational plans for Business Services.The role is excitingly varied, offering a fast-paced environment in which all aspects of the role holder’s analytical skills will be utilised within Business Services Capacity to help deliver to the centre of excellence ethos in conjunction with the Nuffield Health brand.As our Forecasting, Planning and MI Analyst you will:Efficiently coordinate resource, Service Levels, future planning, and revenue targetsWork within the resource team effectively supporting and developing a range of processes to optimise agent performance.Maximise efficiencies, developing relevant management information (MI) and dashboards that enable continued monitoring of call handler utilisation.Demonstrate attention to detail and precision of data, reviewing all Business Services customer contact, such as calls, emails, live chat, and social mediaPlan and account for future projects and contract mobilisation, whilst maintaining constant contact with stakeholders to highlight areas that may be affected.Helping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you….apply today!

Expected salary

Location

Epsom, Surrey

Job date

Wed, 30 Apr 2025 03:51:08 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.