Front Office Agent/Receptionist

Job title:

Front Office Agent/Receptionist

Company:

Arsenale Group

Job description

ABOUT ORIENT EXPRESSArtisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the ‘Made in Italy’ way; Orient Express Silenseas – the world’s largest sailing ship; and hotels coming to Rome and Venice.Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.ABOUT ARSENALEArsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.ABOUT ORIENT EXPRESS LA MINERVA, ROMEConsidered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express Hotel “La Minerva” at the end of 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge and majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the “Eternal City” will be revealed with a new touch of contemporary elegance.Our first Orient Express Hotel “La Minerva” is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities and impeccable service.Job DescriptionPosition Overview: our Front Office Agents will be the first point of contact with the Hotel’s Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel’s continuing effort to deliver outstanding guest services.Main activitiesAdministering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs,

• Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns,
• Managing inbound and outbound e-mails and administrative work,
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge,
• Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue,
• Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events,
• Completing audit procedures,
• Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner,
• Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures,
• Collaborating with local law enforcement and emergency services when necessary.

Qualifications· Experience as receptionist in structured hotels with standards’ knowledge,· Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels,· Problem solving especially in high-pressure situations,· Good proficiency in using hotel management softwares and MS Office,· Bachelor’s degree in Hospitality Management or foreign languages is highly preferred,· Advanced level of English and Italian; French confidence is a plus,· Available for shifts during the weekends and holidays and some nights in rotation,· Legal right to work in Italy.Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Expected salary

Location

Lazio

Job date

Wed, 21 May 2025 05:43:59 GMT

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