Job Title: Front Office Manager – Lifestyle hotel
Salary: A‚¬2,800- A‚¬3,000 gross per month
Location: Amsterdam, Netherlands
This international hotel brand with over 50 hotels located in 5+ countries in Europe is seeking a dynamic Front Office Manager to lead the front office team in a vibrant lifestyle hotel in Amsterdam. As a Front office manager, you will be responsible for ensuring a seamless guest experience while managing daily operations, training staff, and optimizing front desk efficiency.
Key Responsibilities:
* Oversee and manage all front office operations, ensuring smooth check-in/out experiences.
* Lead, train, and develop the front office team to deliver exceptional guest service.
* Implement and maintain brand standards, fostering a welcoming and vibrant atmosphere.
* Handle guest feedback and resolve any service issues proactively.
* Collaborate with other departments to enhance the overall guest experience.
* Manage budgets, forecasting, and departmental KPIs.
* Optimize occupancy and revenue strategies in coordination with revenue management.
* Ensure compliance with hotel policies, safety procedures, and local regulations.
Requirements:
* 5+ years of experience in front office roles, with at least 2 years in a leadership position.
* Background in lifestyle hotels or premium hospitality brands preferred.
* Fluency in English is required; Dutch is a plus.
* Strong leadership and team management skills.
* Excellent problem-solving and guest service abilities.
* Familiarity with hotel PMS systems (e.g., Opera, Mews, or similar).
* Ability to thrive in a fast-paced, guest-focused environment.
Job Title: Front Office Manager – Lifestyle hotel
Salary: A‚¬2,800- A‚¬3,000 gross per month
Location: Amsterdam, Netherlands
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