Front Office Manager

Location:

Amsterdam – Nederland, Netherlands

Salary:

£3.5k – 3.9k per month + .

Type:

Permanent

Main Industry:

Search Catering & Hospitality Jobs

Advertiser:

COREcruitment

Job ID:

131409009

Posted On:

11 December 2024

Job Title: Front Office Manager
Salary: A‚¬4,000 – A‚¬4,400 gross per month
Location: Amsterdam, Netherlands

We are seeking an experienced and dynamic Front Office Manager to lead the front office team at a luxury hotel. This role requires a passionate individual committed to delivering exceptional guest experiences and maintaining the highest standards of hospitality. The ideal candidate will have strong leadership skills, a keen eye for detail, and the ability to thrive in a fast-paced, high-end environment.

Key Responsibilities:

* Oversee daily front office operations, including reception, concierge, reservations, and guest services.
* Ensure seamless check-in and check-out experiences, maintaining guest satisfaction and loyalty.
* Handle VIP guests and resolve guest complaints promptly and professionally
* Recruit, train, and develop front office staff to provide excellent service.
* Lead by example to inspire a culture of excellence and hospitality.
* Create and manage staff schedules, ensuring adequate coverage at all times.
* Implement and maintain front office procedures and standards.
* Monitor and manage the performance of front office systems and tools.
* Collaborate with housekeeping, F&B, and other departments to ensure guest needs are met.
* Support revenue management strategies by maximizing room occupancy and ensuring optimal room rates.
* Oversee reservation activities, ensuring accuracy and efficiency
* Prepare and analyze departmental reports, such as occupancy rates, guest satisfaction scores, and financial performance.
* Identify areas for improvement and implement action plans.

Requirements:

* Bachelor’s degree in Hospitality Management or a related field (preferred).
* Minimum of 2 years of experience in a similar leadership role within a luxury hotel environment.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a guest-centric mindset.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* Proficiency in Dutch is a plus

Job Title: Front Office Manager
Salary: A‚¬4,000 – A‚¬4,400 gross per month
Location: Amsterdam, Netherlands

If you would like to have more information about the role, please apply or send your cv to # social……
corecruitment/
facebook/COREcruitmentDOTcom/
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