Fuel Poverty Support Officer

Energy Saving Trust


Energy Saving Trust is an independent organisation working to address the climate

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and

As well as investing in our mission, we invest in our people and culture. We’re committed to
creating an engaging, supportive and inclusive workplace for all and providing opportunities
for development, training and growth. We also provide a range of benefits such as flexible
working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information
on why Energy Saving Trust is a great place to work.

The team

We manage the national Home Energy Scotland service on behalf of the Scottish Government.
Joining our team means joining an award-winning advice service that supports hundreds of
thousands of households across Scotland every year to make their homes warmer, more affordable,
and sustainable.

The climate emergency and the current fuel price crisis means the work of Home Energy Scotland
has never been more important. Our team is making a real difference to people’s lives, and we
are also growing rapidly which is why we need more skilled and dedicated people to join our
team now.

We collaborate with colleagues across the Energy Saving Trust as well as working with external
partners in Scotland. You will be working with people and organisations to help tackle fuel
poverty and the climate emergency, both directly, and through a network of regional advice
centres covering all of Scotland.

The role 

This is an exciting role within the Home Energy Scotland team, reporting to the Fuel Poverty
Partnerships Manager, Home Energy Scotland. You will be a key player, working with specialist
Energycarers and advisors in the Home Energy Scotland advice centres, Energy Saving Trust
colleagues in the Home Energy Scotland team and with external stakeholders to support the
successful delivery of the fuel poverty programmes.

What you’ll do 

You will assist with all elements of programme management. This will include engaging with a
variety of external stakeholders, monitoring of progress against project plans and preparing

  • Support and manage correspondence relating to Warmer Homes Scotland application appeals and
    complex cases, helping householders get support to manage their energy use and costs.
  • Provide guidance to advice centres on applications for Warmer Homes Scotland, and for crisis
    funding, for vulnerable fuel poor households.
  • Support the specialist advisors and Energycarers in the Home Energy Scotland network who work
    directly with vulnerable households with training, information, processes, and reporting.

What you’ll bring 

  • Excellent communication skills, ability to build and maintain relationships with internal and
    external stakeholders.
  • Ability to work to deadlines, handle change, solve problems and make tactical and strategic
  • Knowledge of energy efficiency and fuel poverty, interest in social justice and

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

This will need to be a full-time role.

We are open to flexible working locations (within the UK) and as standard we offer all
contracts on blended (home and office-based) working.

For more information, please see the job description on our website.

Applications close midnight, Sunday 12 November 2023. Interviews are intended
to be held week commencing 13 November 2023.

To apply, please send your CV and cover letter to [email protected]. In your cover letter
please explain how you meet the essential areas in the job description. Please state the job
reference you are applying for in the subject line. Applications submitted without a covering
letter will not be considered.

If you think you may need additional support or adjustments made to any part of
the application/recruitment process, please get in touch with
[email protected].

The majority of our people are working from home but have access to our office locations –
Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended
working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Our commitment to creating a diverse, inclusive and equitable workplace.

To address the urgent challenges posed by the climate emergency, we need a diversity of people,
experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and
with different identities and experiences to apply for roles with Energy Saving Trust. If there
is anything we can do to support you in applying, please get in touch with us at [email protected]. Please note that we will always
ensure that a fair recruitment process is followed for all candidates and appointments will be
made based on merit.

Find out more about our commitment to diversity and inclusion here.

Find out more & apply

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