Functional Manager, Student Support

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To apply for this role, you must be a current employee working within the Student Education Service at the University of Leeds.

Salary: Grade 7 (£36,333 – £43,155 p.a. depending on experience) 

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner.   We are also open to discussing flexible working arrangements.

Are you committed to continuous improvement with the ability to work in partnership with stakeholders to deliver an exceptional student experience?  Can you lead and influence, effectively planning and directing resources to meet key priorities and challenges?

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

Working as part of the University Student Education Service you will be responsible for the effective delivery of the Student Support function within your Faculty.  You will work in close partnership with the School Education Service Managers, other Functional leads, Academic Leads and the Service Delivery Manager to lead, shape, develop and manage the Student Support function.  You will require strong leadership skills to be able to drive change and take forward the Faculty and University vision for the Student Support function to support an excellent student experience.  You will work in partnership with the School Education Service Managers to ensure student education processes and practices within the Faculty are managed effectively, delivered consistently and to agreed quality standards.  You will support continuous process improvement for both the Faculty and the University’s student education practices and processes.

Reporting to the Service Delivery Manager, with responsibility to the University’s Student Support Functional Lead, you will work collaboratively with other members of the Student Education Management Team as led by the Service Partner and as part of the University Student Support Functional Management Team to ensure staff resources are managed and to set key priorities. 

In this client focused role you will contribute to Faculty level plans and University Student Support functional projects within Student Education, working collaboratively with colleagues across the University, facilitating good communication, building positive working relationships and delivering results. You will represent the Faculty Functional team, representing the Faculty at institutional level.  Setting key priorities, managing and harmonising processes across the Student Support function, you will share good practice and encourage knowledge exchange.   

What we offer in return

•    26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!

•    Generous pension scheme – the University contributes 21.6% of salary

•    Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.

•    Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.

•    Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

To explore the post further or for any queries you may have, please contact: 

Cathryn Reardon, Service Partner

Email: [email protected] Or 

Andrea Kerslake, Assistant Head of Student Support

Email: [email protected]

Location:  Leeds – Main Campus
Faculty/Service:  Student Education Service
School/Institute:  ENV SES Faculty Team
Category:  Professional & Managerial
Grade: 
Grade 7
Salary: 

£36,333 to £43,155
per annum
Post Type: 

Full Time
Contract Type:  Fixed Term (6 months because there is a need for temporary replacement cover)
Release Date:  Thursday 11 May 2023
Closing Date:  Thursday 25 May 2023
Reference:  SESEV1002
Further details: