GBS Process Improvement Lead

Location:

Riga – Latvia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Manufacturing

Advertiser:

Allnex

Job ID:

131674870

Posted On:

12 March 2025

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex-t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!

Position overview

We are looking for a hands-on and results-driven GBS Process Improvement Manager to lead the transformation of our business processes from siloed and fragmented to structured, scalable, and efficient. In this role, you will define, implement, and embed end-to-end process management within allnex GBS structure, ensuring that workflows are not just mapped but actively drive business performance, efficiency, and customer satisfaction. 
This role requires someone who can build process management capabilities from the ground up, educate stakeholders, and embed a culture of continuous improvement. You will work closely with cross-functional teams to design, standardize, and optimize key business processes while ensuring alignment with strategic objectives.
 

Responsibilities
-Build and implement a structured GBS process governance model, including KPIs, documentation, ownership, and continuous improvement mechanisms;
-Operate with an end-to-end process mindset across the organization, moving beyond siloed ways of working;
-Analyze and map existing processes, identifying bottlenecks and areas for improvement;
-Collaborate with stakeholders across local and global departments to align process improvements with business objectives;
-Implement and standardize process documentation to ensure consistency and compliance;
-Drive automation opportunities within GBS, leveraging digital tools and data insights;
-Monitor and report on process performance using KPIs, ensuring continuous improvement;
-Train and coach teams on process management best practices, fostering a culture of operational excellence;
-Lead process transformation projects using methodologies like Lean, Six Sigma, or Agile.

Required skills and experience
-Minimum 5 years of experience in process excellence and/or business process optimization;
-Strong analytical and problem-solving skills with experience in process improvement methodologies (Lean, Six Sigma, BPM);
-Proven ability to build process management capabilities from scratch in a low-maturity environment;
-Affinity with digital tools (e.g., Signavio, process mining, workflow automation) and a track record of leveraging technology for process optimization;
-Ability to collaborate with cross-functional teams and drive change in a fast-paced environment;
-Strong communication skills, with the ability to engage and influence stakeholders at all levels;
-Bachelor’s degree in Business Administration, Engineering, Operations, or a related field;
-Project management experience (PMP, Agile, or similar certification). and familiarity with digital transformation initiatives are a plus;
-Business fluency in English.

We offer
-Monthly gross salary 2500 – 2800 EUR, depending on skills and experience;
-Partially working from home option;
-Transportation allowance;
-Health, accident and critical illness insurance;
-Annual bonus program and special recognition awards;
-Excellent working conditions in modern environment;
-An international exposure in a cross-cultural community;
-Training, great opportunities to grow and develop your career nationally and internationally;
-Company’s social events;
-Birthday holiday.
We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Please be informed that allnex conducts background checks as part of our hiring process.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

allnex

 

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.