German Speaker Customer Support Representative

Job title:

Company:

The Lemon Consulting

Job description

Position: Customer Support RepresentativeLocation: Budapest, HungaryWork model: hybrid, after initial 6 weeks of office trainingEmployment type: Full-timeRemuneration: Base salary + performance bonuses (after 3rd month of employment).DUTIES AND RESPONSIBILITIES:

Manage customer queries efficiently across multiple channels, including inbound/outbound phone calls and emails, within agreed SLAs and KPIs
Respond professionally and promptly to all customer communications, including urgent issues
Develop a strong understanding of client products and solutions to offer accurate recommendations and effective workarounds
Schedule and manage repair appointments for customer products
Serve as the primary point of contact to resolve support requests and customer complaints
Assist clients in troubleshooting and resolving issues with purchased products
Compose clear, accurate, and tailored responses to customer emails
Conduct research and problem-solving using available resources, escalating complex issues when necessary
Proactively work toward achieving individual targets and team goals
Promote additional products and services based on customer needs and campaign directives
Follow call scripts, knowledge tools, and procedures to ensure consistency and quality in customer interactions
Attend regular training sessions to stay updated on programs and process changes
Maintain punctuality and adhere to scheduled shifts.

REQUIREMENTS:

Native / fliuent in German both verbal and written. Good command in English (minimum B2 level)
Preferably holds a college degree or has relevant work experience in a related field
Previous experience in customer service roles or similar environments
Computer literate with the ability to quickly learn and adapt to new software systems
Excellent listening and communication skills, both written and verbal, in supported languages
Strong organizational skills with the ability to plan, prioritize, and manage time effectively
Demonstrated patience, empathy, and resilience in stressful situations
Ability to remain calm, clear-headed, and confident when handling difficult calls or critical situations
Basic technical aptitude and eagerness to learn new technologies
Capability to work independently with minimal supervision
Experience or familiarity with ticketing systems and customer satisfaction measurement is advantageous.

OFFER:

Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance
Opportunities for professional growth and career development within a global technology leader
Meal allowance
Relocation support
A collaborative and supportive team environment
Generous paid time off and holiday schedule
Employee discounts
And many others!!!