German-Speaking Customer Service Representative

Job title:

German-Speaking Customer Service Representative

Company:

Unisys

Job description

What success looks like in this role:Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skillsProviding guidance to the client through the necessary steps to restore functionalityBeing responsible to either solve the issue or assign up to Level 2 supportCoordinating Service Requests by follow up with the cross functional teamsTeam up with your colleagues to collaborate on problem solving and identify major service solutionsActively use the knowledge base to resolve problems and raise potential knowledge gapsCoordinating and follow up Service RequestsYou will be successful in this role if you have:Fluent English language skillsNative/close to native language skills in German (support language)Experience in telephone technical support or any customer service related field is an advantageConsiderable familiarity with MS Office Suite particularly and the Windows environment in generalAttention to details and analytical mind-setAbility to work on multiple and/or similar activities simultaneouslyOutstanding team player attitudeUnisys Customer Service Team is for you, if you would like to:experience real customer and employee diversitybe a trusted team member and have a supportive supervisorwork in an ethical company culture where you can be yourselfbe part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own pathhave unlimited access to our online training tool to improve your soft skills and technical capabilitiesWhat do we offer?Hybrid working is supportedMonthly gross 35.000 HUF cafeteria – regardless of your weekly working hoursFixed extra language allowancePrivate Health Insurance – Premium Package provided for all Unisys associates after 1-year tenureHome office allowanceLast and foremost, a great team, also a lot of learning and training opportunitiesPlease note that Unisys Corporation is continuously expanding scope and above position is opened with pipeline purpose for future opportunities. We will get in touch with you in case your profile match the criteria and provide you with further inputs about the selection.#LI-AB1Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .

Expected salary

Location

Budapest

Job date

Sat, 24 May 2025 00:49:02 GMT

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