Job title:
German Speaking Desktop Support Technician L2
Company:
Job description
,
- Provide support on IT infrastructure related issues to customers.
- Analyze issues and requests and escalate unsolved cases to the appropriate IT team.
- Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team.
- Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database.
- Manage high priority incidents and provide support for planned special events.
- Effectively communicate and coordinate work with other team members.
- Perform incidents trend analysis.
- Take over calls warm transferred from L1 as per the available processes.
- Perform reporting on distribution, asset statuses, licenses as and when required.
- Document new technical solutions.
- Document and share best practices with other colleagues.
,
- A high school diploma.
- German on a business level (working/support language).
- English on a communication level (for interviews, training, and internal communication).
- Prior experience in the IT field as a Service Desk Analyst (minimum 2 years).
… and your main advantages are:
- MCP/MCSA/MCSE certification or completion of the ITIS EUC Academy or equivalent experience.
- Advanced knowledge of Windows OS, Microsoft Office and Internet Explorer, Shared Drives, Active Directory, SharePoint, Scripting, Win Registry, SQL, Server Administration.
- Excellent Hardware knowledge (Desktop, Laptop, Cisco telephone devices, mobile devices).
- Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems.
- Knowledge of mobile platforms and MDMs.
- ITIL Foundation knowledge.
,
- Full time, indefinite.
- Working hours: 40 hours/week in various shifts.
- Legal requirements: You need to be to be currently eligible to work in Hungary.
,
- TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
- We provide a wide range of benefits, including a market-leading comprehensive private health care package.
- We offer extensive self-development opportunities: our colleagues have many training possibilities for personal and professional growth.
- At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
- You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
- You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
- An attractive compensation package.
Expected salary
Location
Budapest
Job date
Thu, 05 Jun 2025 07:14:30 GMT
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