German speaking Senior Service Delivery Manager

Job title:

German speaking Senior Service Delivery Manager

Company:

Deutsche Telekom IT Solutions

Job description

Company DescriptionThe largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.Job DescriptionWhat You’ll Gain by Joining Our Team:

• Core Team Membership: Become an integral part of our team of Service Management experts.
• Diverse Project Involvement: Engage in multiple projects simultaneously, enhancing your skills across various domains.
• Organizational Development: Play a key role in our continuous improvement efforts, where your innovative ideas will be valued.
• Skill Development & Certifications: Receive support and encouragement to earn advanced certifications in Service Management, Agile, Scrum, Contract & Claim Management, and technical certifications such as Azure, AWS, GCP, VMware.
• Employee Benefits: Enjoy a range of benefits, including annual and project bonuses, a cafeteria plan, an All You Can Move card, and private health insurance.
• Flexible Work Environment: Benefit from our flexible home office policy.

Know-How/Skill/QualificationSupport of following tasks:

• Service Delivery Manager (Customer Service Manager)
• Drive Sales-Farming activities and Drive Cost-Effective Revenue Growth;
• Manage and resolve conflicts wisely and authoritatively, to minimize negative results and produce better business outcomes;
• Facilitate and moderate internal and external meetings/workshops/events, lead processes and discussions around the plan phase and during the run phase;
• Plan and deliver effective presentations, tailor to the needs of the audience or customer you are presenting to;
• Identify, recommend and implement Service Automation & Digitization initiatives (e.g.: Designs, develops and implements solutions affecting the operations of the entire company organization);
• Maintain great Collaboration with cross-functional units; Assess customer feedback and use your creativity to establish, improve, and refine services;

Qualifications

• At least 5 years of professional experience in the IT industry with an extensive experience in Service, Delivery and Partner management
• Strong knowledge of ITIL, Agile concepts and process management
• Outstanding communication skills, a strong B2/C1 level German and English
• Exceptional presentation and moderation skills as well as persuasiveness at top management level
• Experience in leading or participating in larger IT projects

Responsible and Support of following processes and tools:

• ServiceNow
• Security
• Project Management
• Audits
• Mainframe Modernization Projects
• Mainframe Know How will be fine, but not a “must”

Additional Information

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Expected salary

Location

Magyarország

Job date

Thu, 30 Jan 2025 23:55:16 GMT

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