Global Customer Care Quality Engineer – Speciality Polymers in Tavaux, France

Job ID: 24891

Global Customer Care Quality Engineer – Speciality Polymers

Permanent contract

USA – Alpharetta, GA, USUSA – Greenville, SC, USBelgium – Oudenaarde, BEItaly – Bollate, ITChina – Changshu, CNUSA – Orange, TX, USIndia – Panoli, INUSA – Augusta, GA, USUSA – Marietta, OH, USGermany – Rheinberg, DEChina – Shanghai, CNFrance – Tavaux, FRBelgium – Kallo-Beveren, BEUSA – Piedmont, SC, USUSA – West Deptford, NJ, USUSA – Newark, DE, USUSA – Borger, TX, USItaly – Spinetta Marengo, IT

May 24, 2023

Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

Global Customer Care Quality Engineer – Specialty Polymers

We are looking for :

This position will focus on areas where Quality is a competitive advantage in meeting our customer’s needs, and will proactively partner and collaborate with key strategic business partners. The incumbent is responsible for leading the Quality improvement efforts across the Materials GBU for key programs/customers and ensuring key quality performance metrics such as CSR rates (Customer Service Request) are achieved. This includes providing technical and project management to improve Customer Satisfaction levels, reduce cost of poor quality and minimize quality risks that could result in lost revenue, high consequence quality escapes or negative impact to Solvay reputation. The incumbent will frequently interact with Customers and GBU/Site personnel to identify continuous improvement areas, provide project leadership to drive improvement, ensure robust RCCA (Root Cause Corrective Action) actions are timely and effective when necessary and to ensure key Program performance metrics are improving.

We count on you for:

• Collaborate with Customer representatives, Solvay Industrial Directors, Account/Program Managers and Site Leaders to identify program wide quality improvement opportunities that mutually benefit the Customer and Solvay (multi-site)

• Provide project management leadership to drive these improvement efforts and communicate as required both internally (Solvay) and to Customers

• Provide leadership and oversight of RCCA’s to ensure the corrective actions are timely, robust and effective

• Collaborate with Customer and GBU personnel to assess and manage changes that could negatively impact quality risk levels; demonstrate a “Quality as a Value” mindset & behavior

• Actively lead and participate in quality risk assessments and audits. Ensure timely, effective address of findings

• Publish program quality scorecard metrics as applicable

• Position will handle Customer proprietary information

• Improve customer intimacy and satisfaction

• Improve Net Promoter Score for Quality within Materials GBU (Global Business Unit)

• Improve customer scorecard ratings

• Reduce customer complaints

You can count on us for:

• High visibility role within the organization

• Direct impact to improving customer communication and satisfaction

• Excellent rotational opportunity to increase business acumen in the Quality Space

You will bring:

• BS in Engineering

• Prior experience managing customer relationships

• Working knowledge of Specialty Polymers and/or Composite/Adhesives Operations

• Preferred – Working knowledge of IATF 16949 Automotive Quality Management System Standard (International Automotive Task Force), ISO 13485 Medical devices — Quality management systems or ISO-9001:2015 Quality Management systems or similarly highly regulated industry

• Preferred – Familiarity of AS9100: Rev D and NADCAP certification process (National Aerospace and Defense Contractors Accreditation Program)

• English speaking and able to pass a background check

• Must be able to handle ITAR/NIST information (U.S. Citizenship preferred).

Desired skills:

• Experience in Quality Engineering or Management

• Possess strong, pro-active leadership and project management skills to achieve results

• Good personnel engagement skills

• Good oral and written communication skills – concise presentation, easy to read and understand standards and technical documents

• Working knowledge of DMAIC problem solving including 8D and FMEA methods

• Demonstrated experience in data analysis – statistical and inductive/deductive reasoning

• Knowledge of Six Sigma tools – both lean and technical – including value stream mapping, 5S, process control and Measurement System Analysis or Gauge R&R

• Good computer skills including Google docs, MS Office, Statistical software (SAS, Minitab, JMP, etc.)

Desired behaviors:

• Is customer obsessed

• Lives the ideal of collaboration and caring to its full potential

• Makes things happen

You will get:

• The U.S. base salary range reasonably expected to be paid for this position is $90,000.00 – $130,000.00. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.

• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations

• Training platform for all employees

• Free language courses (24 languages available)

• Free well-being sessions (physical and psychological)

Additional information:

• 25-35% travel required

• Remote working is acceptable, but preferred to be within driving distance to a Specialty Polymer site:Americas – Alpharetta, GA; Augusta, GA; Borger, TX; Greenville, SC; Marietta, OH; Newark, DE; Orange, TX; West Deptford, NJ; Wilmington, DEAsia – Changshu, China; Shanghai, China; Panoli, IndiaEurope – Bollate, Italy; Oudenaarde, Belgium; Kallo, Belgium; Rheinberg, Germany; Spinnetta, Italy; Tavaux, France

• This position supports both European and North American time zones so the ability to support a flexible work schedule is a must

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After 50 years, we are going back to the Moon… Solvay Materials are making it possible once again for Humans to return to the Moon. Check here (https://www.solvay.com/en/article/solvay-materials-have-been-traveling-outer-space-more-50-years) our Artemis missions with NASA: we will land the first woman and first person of color on the Moon.

Solvay’s purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you – regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity – to consider a future with us.

Solvay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Click on the links to read “The EEO is the Law” poster and the “EEO is the Law” poster Supplement.